Citi - Positive | Glassdoor
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There are newer employer reviews for Citi

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"Positive"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Buffalo, NY
Current Employee - Anonymous Employee in Buffalo, NY
Approves of CEO

Pros

Compensation, benefits, global brand, good company brand; collaboration occasionally takes place.

Cons

huge bureaucracy, some of the people are suck-ups, rat-racers.

Other Employee Reviews for Citi

  1. "Feels like a great small company inside of a big corporation"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minnetonka, MN
    Current Employee - Anonymous Employee in Minnetonka, MN
    Recommends
    Approves of CEO

    Pros

    Good pay, clear goals, highly experienced co-workers, lots of time off, cutting edge technology, very relaxed dress code, always challenging

    Cons

    There is very little room to move up. Most US holidays are still trading days so you end up working a few.

    Advice to Management

    Management does very well here. My only advice would be to get the cafeteria back. And spend just a little more time listening to employee ideas.


  2. Helpful (1)

    "Turn Over"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boise, ID
    Former Employee - Customer Service Representative in Boise, ID
    Doesn't Recommend
    No opinion of CEO

    Pros

    Very clean work environment. Contests for employees on a daily basis with decent prizes like Ipads, etc. Generous in giving out reward points as kudos for "jobs well done" that could be redeemed at the Citibank website for almost anything you please.

    Cons

    Very stressful environment. Offer rate and sales are of utmost importance, the quoted numbers must be met everyday, without averaging monthly. Transfers and upset clients who cannot be offered a product to, counts against your performance. Offers & successful sales also get a lot of scrutiny through compliance guidelines. You are expected to "produce" by being pushy and extremely aggressive. I'm a little puzzled by how they don't require a TSR (Telemarketing Sales Rule - permission to bring up a fee based product in a call) before offering a product to a client. Extremely high turnover rate and very demanding when it comes to sales production accompanied by demotivating incentives.

    Advice to Management

    Spend time on the phones to get a feel for what the employees go through daily. It should be a requirement by upper management. A lot of managers in the site have never sold or offered a product for Citi over the phone. Internally promoted management should be considered rather than external hires. Management should also be approachable and be "part of the team". It gives more sense of equality throughout the site.


There are newer employer reviews for Citi
There are newer employer reviews for Citi

See Most Recent

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