Citi - If there aren't any other alternatives, at least its a job | Glassdoor
There are newer employer reviews for Citi
There are newer employer reviews for Citi

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Helpful (1)

"If there aren't any other alternatives, at least its a job"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales and Service Representative in Jacksonville, FL
Former Employee - Sales and Service Representative in Jacksonville, FL
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Citi full-time (More than a year)

Pros

Citi has superior insurance, including dental and vision. The facility is well kept and inexpensive daycare is available as well as a gym, post office, and medical center. There are family movie night in the cafeteria and various weekend events throughout the year.

Cons

Pay for sales and service representatives is $11.60 per hour. The "bonus" you hear about in training is almost unattainable because of the complexity of the bonus calculation formula. Managers want perfect customer satisfaction surveys but encourage high pressure sales techniques. Everyday you hear about talk time, offer rates and sales results. Don't expect any respect from your managers or the people you talk to on the phone.

Advice to Management

Forget about forcing services down your client's throat and concentrate on superior customer service and your NPS scores will be better.

Other Employee Reviews for Citi

  1. Helpful (4)

    "Tumbs down on Citi Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Build Release Manager in Jersey City, NJ
    Current Employee - Build Release Manager in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citi (More than a year)

    Pros

    I have not found any pros working here for Citi Group, I would rather be unemployed.

    Cons

    It's not ethnic diversified. The India employee's do not speak to other ethnic employee's. Even if your in the same department. No other copy I have worked from have I been treated this way.

    Advice to Management

    None


  2. Helpful (1)

    "One of the best places to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Warren, NJ
    Former Employee - Vice President in Warren, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citi full-time (More than 3 years)

    Pros

    This is one of the best places to learn about banking and financial industry. The company has inculcated a great culture of sharing information amongst its rank and file. People are always ready to help. Plus, being global organization helps if you would want to relocate and take on new challenges.

    Cons

    I found too much of outsourcing of technology and processing to third party companies, perhaps raising risks for the company.

    Advice to Management

    Keep up the good work.

There are newer employer reviews for Citi
There are newer employer reviews for Citi

See Most Recent

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