Citi - Long Term Employee | Glassdoor
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There are newer employer reviews for Citi

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Helpful (1)

"Long Term Employee"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Risk Analyst in Irving, TX
Current Employee - Risk Analyst in Irving, TX
Doesn't Recommend
No opinion of CEO

Pros

Large corporation, can sample different types of lending analytics, good technology, work from home available, encourage community giving, great benefits, good place for women generally

Cons

Work you to death, Layoff people all the time, disorganized, no collaboration, refuse to recognize subject matter experts, not many opportunities for officers at other sites, analytically unsophisticated.

Advice to Management

You do a Voice of the Employee survey every year and you pretend like you are doing something about it, but you are not. Additionally, you allow for no innovation and discourage creativity.

Other Employee Reviews for Citi

  1. Helpful (2)

    "It's okay...I guess...sort of"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections in Louisville, KY
    Current Employee - Collections in Louisville, KY
    Disapproves of CEO

    Pros

    Decent sick/vacation time
    Casual office environment
    Good coworkers.
    Good work/life balance
    Schedule flexibility
    Plenty of job openings to move into advanced positions (to a point)

    Cons

    Communication in the company is non-existent. There may be a change but we won't hear about it until a week later. The company does not provide email or instant messaging, meaning all communication is by mouth. Tech support is non-existent taking months to repair a small problem with a computer. The new dialer system used is buggy and half the features do not work requiring extensive workarounds.

    In collections, they have a unrealistic call model that frustrates customers as they are asked why they are late every time they are contacted (every 3 days), as well as about a million other questions. The emphasis is no longer on money collected but is now on call quality, which would be fine if the calls were not scored where even a small mistake completely fails you. There is no translation line meaning customers who do not speak english or spanish are out of luck.

    Supervisors say they will be "working closely with you" then will meet with you once during the month. There is a great difference in the amount of support and motivation depending on who your supervisor is. When you find out the name of your supervisor and the other sup's say "I'm sorry" there is a problem. You will find random things on your score card that are not relevant or are completely false.

    Advice to Management

    You need a separate quality department who's sole job is to score calls, or you need to have supervisors from another site score calls to eliminate the favoritism factor. Rethink the "four principles" and come up with a call model that fits collections instead of making the same call model fit all lines of business. Improve communication so that your employees can stay in compliance with state and federal laws. Try hiring a competent IT department or at least staff them fully so they can keep equipment functioning.


  2. "."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President - Program Manager in New York, NY
    Former Employee - Vice President - Program Manager in New York, NY
    Recommends
    No opinion of CEO

    Pros

    Good people. Good work. Good company.

    Cons

    Middle management may have poor leadership skills. Despite "Voice of the Employee" attempt to get upper management feedback on their middle managers.

    Advice to Management

    Good place to work overall. Id work there again.

    Comment on VOE: Great that you do them, they are a real plus. Note that if an area has a low VOE score, there is a solid reason why and you need to replace the person getting the score. It takes several years to "escape" from a bad manager/senior manager and as people leave, the scores may look like they are improving temporarily.

     If very senior managers aren't actively doing their own exit interviews (at least a phone call), they don't really know what's going on.

There are newer employer reviews for Citi
There are newer employer reviews for Citi

See Most Recent

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