Citibank - The retail bank is a mess,and struggling in almost every aspect. | Glassdoor
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There are newer employer reviews for Citibank

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"The retail bank is a mess,and struggling in almost every aspect."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Relationship Manager in New York, NY
Former Employee - Relationship Manager in New York, NY
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Citibank full-time (More than 5 years)

Pros

Normal big institution benefits. Name recognition.

Cons

Unrealistic goals and frozen in fear management. Huge fear of regulators and compliance . Hampers the bank ability to be competitive. 50-80 percent chance that a loan request will be rejected. Insults the customer at every turn. Oversized carrot and stick management style. Myopic focus on the return on investment from upper management. Typically poor banking offers to the public. Multi level computer system which do not communicate with each other.

Advice to Management

As a rule if you are firing or having individuals quit the retail bank in droves find out why! Move from a sales to a service culture. Not both! Change your goals to fit the reality of the market.

Other Employee Reviews for Citibank

  1. "Not a bad company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller II in New York, NY
    Current Employee - Teller II in New York, NY
    Neutral Outlook
    No opinion of CEO

    I have been working at Citibank full-time (More than a year)

    Pros

    Possibility to grow in the comapny.

    Cons

    Just may have to go over you bosses head to move up.
    Will probably get written up in order to keep you down.

    Advice to Management

    Have faith in your employees. If you train them and they produce good numbers don't make up excuses or find a reason to write them up, just so they cant grow in the company.


  2. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Brooklyn, NY
    Current Employee - Branch Manager in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Citibank full-time (More than a year)

    Pros

    Internal promotion up to a certain point

    Cons

    These are unachievable customer service goals

    Advice to Management

    Do not expect your employees to acheive something that you yourself cannot acheive.


There are newer employer reviews for Citibank
There are newer employer reviews for Citibank

See Most Recent

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