Citizens Bank - The information age is killing retail banking | Glassdoor
There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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"The information age is killing retail banking"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Banker I
Current Employee - Banker I
No opinion of CEO

Pros

- Some of the best benefits I have ever seen
- Decent Pay for the work
- Interact with customers face to face, meeting a variety of interesting folks you build relationships with
- Low Stress especially if you are meeting your goals. Managers take most of the heat for things

Cons

-Sales Sales Sales! This is my main job responsibility and I am good at it, but getting the bodies to sell to is the difficult part. Sometimes when it is slow you will be telemarketing all day to existing customers and prospect. It's a drag and tough to get any results doing this.
- Traffic continues to decrease. Banks are forcing people to use online banking and get e-statements otherwise they will charge you. This makes it so that sometimes I only 3 people ALL DAY on an 8 hour shift. Technology has basically eliminated the need to visit a branch anymore.

-Repetitive Work in the same environment everyday - but I guess all desk jobs have some of that.

Advice to Management

My manager is great! Can't complain.

Other Employee Reviews for Citizens Bank

  1. "Underwhelming"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources
    Current Employee - Human Resources
    No opinion of CEO

    Pros

    Work/Life balance is a great benefit

    Cons

    Lack of opportunities hurt employee morale

    Advice to Management

    Merit increases are important to your staff


  2. Helpful (2)

    "Great Place To Work - Excellent Work/Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President
    Current Employee - Vice President
    Recommends
    Approves of CEO

    Pros

    Excellent work/life balance, lots of vacation & holiday time, very nice people to work with, focused on improving core capabilities within the company

    Cons

    Office space is set up to be like the UK which I do not care for especially because it gives you little to no privacy when on a conference call.

There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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