Citizens Bank - Good pay and benefits, but difficult sales culture and lack of respect for the customer. | Glassdoor
There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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Helpful (2)

"Good pay and benefits, but difficult sales culture and lack of respect for the customer."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Personal Banker in Elgin, IL
Former Employee - Personal Banker in Elgin, IL
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Citizens Bank full-time (More than 3 years)

Pros

Great benefits, amazing vacation time, and good pay. Loyalty is rewarded by upper management, and if you do your job well and hit goals, the work is very rewarding.

Cons

The "do anything to get sales" attitude. I was forced to do a lot of shady deals and sacrifice the best thing for the customer in order to hit sales goals. Anything was deemed acceptable in order to achieve the sales goal.
Branch Managers have the attitude that they don't need to show up for work because they are salaried. Some Branch Managers were constantly late, always left early, and took excessive personal days and vacation days, all with no repercussions.

Advice to Management

Strong sales is not the sole reason someone should be promoted. Some of the best bankers became Branch Managers because they excelled in sales, but they received no training on how to be managers. As a result, they don't know how to handle situations that come up, they lack professionalism, and the lower level employees suffer.

Other Employee Reviews for Citizens Bank

  1. Helpful (1)

    "It was OK; great sales experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banker in Burlington, MA
    Former Employee - Banker in Burlington, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    -Citizens is one of the top banks that offers attractive home equity line of credit rates
    -AWESOME PEOPLE. You will meet some truly great employees and customers at this job
    -Great work/life balance- very flexible schedule
    -Will learn great sales techniques that will look great on a resume
    -Help is always available
    -Career advancement can be quick and easy if you form great relationships with management

    Cons

    -Horrible pay and commission structure (in my opinion. The work that bankers and managers put in should be far further compensated in order to avoid the high turn over rates that plagues this company and other banks)
    -Citizens has not had the best track record
    -Citizens is comparatively horrible next to other banks; I often found myself selling what I truly did not feel passionate about
    -As many awesome people as there are, there is also a fair share of HORRIBLE PEOPLE!!!
    -Success in this industry depends on what branch you work at. There truly are branches that are in horrible locations that are unable to do well because of either stiff competition in the area (thus affecting FC goals, checking accounts, loans, etc), or just the fact that they are in the middle of nowhere!

    Advice to Management

    Increase pay to avoid turnover; find a way to lower stress to make goals on employees


  2. "Great job for those fresh out of college"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Store Banker in Rochester, NY
    Former Employee - In Store Banker in Rochester, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    Good pay
    Benefits
    Chance to earn commission
    Lots of training
    Fun Environment

    Cons

    7 days a week/rotating schedule
    hard to move up in the company
    bank policies are confusing and you may feel like you are taking advantage of customers.

There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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