Citizens Bank - Stressful yet rewarding job, but would never go back. | Glassdoor
There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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Helpful (2)

"Stressful yet rewarding job, but would never go back."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Teller Manager in Chicago, IL
Former Employee - Teller Manager in Chicago, IL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Citizens Bank full-time (More than 5 years)

Pros

Decent wages, great health insurance, educational assistance are all pluses. If you work very hard to get sales and become creative with it, you will do very well. I was lucky to have to perfect mix of a great teller team, great branch manager, and great customers.

Cons

Aggressive focus on unrealistic sales goals was a massive contributing factor to high stress and eventual high turnover of staff. The bank needs to realize that it's products and services do not compete with the big banks like Chase or Bank of America. The bank spends a huge sums of money on a marketing program that simply doesn't work. Additionally, many customers and colleagues are tired of the circa 1984 computer system and its crashes. Be wary of certain Regional Managers as they are responsible creating very stressful environments-too many useless conference calls and finger pointing throughout the day if sales goals are not met.

Advice to Management

You are running a bank and not a used car dealership lot. Don't encourage annoying and abrasive sales tactics on your colleagues as it only promotes fraud instead of actual sales.

Other Employee Reviews for Citizens Bank

  1. "Be Careful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Akron, OH
    Former Employee - Manager in Akron, OH
    Doesn't Recommend

    I worked at Citizens Bank full-time (Less than a year)

    Pros

    Aggressive bonus structure compared to peers

    Cons

    Cut-throat. No encouragement for growth. They'd rather see you gone than grow

    Advice to Management

    Practice what you preach. Try keeping your employee's at the heart of everything you do as well.


  2. Helpful (1)

    "Tough environment"

    Star Star Star Star Star
    Former Employee - Business Banking Officer in Manchester, NH
    Former Employee - Business Banking Officer in Manchester, NH

    I worked at Citizens Bank full-time (More than 3 years)

    Pros

    Very talented coworkers, great benefits

    Cons

    Stressful environment where management micromanages employees


There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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