Citizens Bank - Team Leader/Consultant | Glassdoor
There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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"Team Leader/Consultant"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Consultant in Boston, MA
Former Contractor - Consultant in Boston, MA
Recommends
Neutral Outlook
No opinion of CEO

I worked at Citizens Bank as a contractor (More than a year)

Pros

good and ethical work culture

Cons

none, everything was good at citizens.

Other Employee Reviews for Citizens Bank

  1. Helpful (1)

    "Human Resources is the worst... a lot of management don't even have degrees for their positions."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warwick, RI
    Former Employee - Anonymous Employee in Warwick, RI

    I worked at Citizens Bank full-time (More than 5 years)

    Pros

    Great PTO time given at once. Lunch time great.

    Cons

    Don't get ill or sick Hr has a strict "yearly" call in or leave early policy I had worked there for 6 years got sick out a lot and got fired.. they said I should got on FMLA ? really nice employer.

    Advice to Management

    A lot of them don't even have degrees got their way up. I actually heard several times them talking about other employees that's not professional at all!!!!. We had 1 supervisor that was out a lot I'm sure she didn't "write it down in the system she had a OCCURANCE'


  2. "Crisis Management Everyday"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Boston, MA
    Current Employee - Branch Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    -Good paid time off allowance
    -comprehensive benefits plan (medical, dental, etc.)

    Cons

    -Branches in constant turmoil due to high turnover, poor morale, and serious understaffing
    -Top heavy with middle and senior management clueless and out of touch with the front lines
    -Over the top aggressive, unethical sales environment
    -Bank hostile to older workers who feel forced out, replaced with younger colleagues less knowledgable and unprofessional
    -Bank subject of at least two class action lawsuits for violations of fair labor practices
    -Traditional branch colleagues are not cross trained which creates disconnect with in-store branches
    -Bureaucratic and micro-managed branch environment which fosters favoritism and other cliques
    -Human Resources department very lackluster, poor on-boarding process, new hires not properly trained
    -Very poor pay package especially for Bankers, Teller Mangers, and Tellers, not competitive with other financial institutions
    -Incentive program changes on "which direction the wind blows", sales goals unrealistic, goals should be eliminated and payouts based on customer satisfaction scores that are fair and accurate
    -Constant cutbacks including branches now cleaned twice a week, yet bank spends money hand over fist on marketing brochures, materials, etc. that get thrown out!
    -Wants to go paperless yet introduces more paper everyday with mindless trackers, sheets, graphs, you name it, all part of what they call Branch Transformation
    -Excessive e-mails, endless conference calls

    Advice to Management

    Cut the fat and start eliminating useless senior and mid-level manager positions. Bank could save a ton of money eliminatiing regional manager positions by combining in-store and traditional branches. Also, branch corpoarte auditing should be out-sourced. Finally lay off the micro-managing and let your branch colleagues just do their jobs which is taking care of your customers!

There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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