Citizens Bank - Just like high school | Glassdoor
There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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"Just like high school"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Recommends
Neutral Outlook
No opinion of CEO

I worked at Citizens Bank full-time (More than 3 years)

Pros

In my department, there was contact with many outside companies, so around Christmas, we always received nice gifts and food....a nice perk of the position.

Cons

If you aren't part of the "clique" you will be miserable, regardless of the quality of your work. Make sure that you find a way to fit the mold or you won't make it here.

Other Employee Reviews for Citizens Bank

  1. "Rough Seas"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller
    Former Employee - Teller
    Doesn't Recommend
    Neutral Outlook

    I worked at Citizens Bank full-time (Less than a year)

    Pros

    I see any job as an opportunity. This was a good full-time opportunity to understand the banking industry and gain real life experience in customer service full-time. Without this position, I would have been ill prepared for the working world right after college. Benefits were okay, providing the basic needs. A few years since working here, it appears the bank has survived the economic downturn so this is a good thing.

    Cons

    Wasn't exactly the best environment. Working full-time and standing for several hours a day was hard after awhile. Being a teller and in a retail bank, tends to be a rough work life as well especially when dealing with unhappy customers, complaints, outdated methods (this may have changed since working there a few years ago) and lack of guidance.

    Advice to Management

    Enable a positive working environment that fosters learning, growth, constructive feedback that boosts employee morale not drags it down as it effects the customer experience, and be fair. Employees, especially tellers, are the front lines to the service part of the company. Treat your employee like you would treat a customer.


  2. Helpful (1)

    "Will chew you up and spit you out."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Large bonuses. Occasionally, some very nice and genuine people.

    Cons

    Sales managers and upper-level state directors only value the numbers you are producing. All the rhetoric they give is regurgitated propaganda they learned in a coaching training session but have no real idea how to use. They are always behind the times with technology and have no value for the individual employee. The term "colleague" is a joke. Management will write you up in a heartbeat rather than coach you. The company is run by gossipy senior management that revels in the failures of others.

    Advice to Management

    Fire most upper management in New York and clean house. Get rid of the "Mean Girls" pack mentality. Start valuing the customer for more than their money.

There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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