Citizens Bank - Crisis Management Everyday | Glassdoor
There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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"Crisis Management Everyday"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Branch Manager in Boston, MA
Current Employee - Branch Manager in Boston, MA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Citizens Bank full-time (More than 10 years)

Pros

-Good paid time off allowance
-comprehensive benefits plan (medical, dental, etc.)

Cons

-Branches in constant turmoil due to high turnover, poor morale, and serious understaffing
-Top heavy with middle and senior management clueless and out of touch with the front lines
-Over the top aggressive, unethical sales environment
-Bank hostile to older workers who feel forced out, replaced with younger colleagues less knowledgable and unprofessional
-Bank subject of at least two class action lawsuits for violations of fair labor practices
-Traditional branch colleagues are not cross trained which creates disconnect with in-store branches
-Bureaucratic and micro-managed branch environment which fosters favoritism and other cliques
-Human Resources department very lackluster, poor on-boarding process, new hires not properly trained
-Very poor pay package especially for Bankers, Teller Mangers, and Tellers, not competitive with other financial institutions
-Incentive program changes on "which direction the wind blows", sales goals unrealistic, goals should be eliminated and payouts based on customer satisfaction scores that are fair and accurate
-Constant cutbacks including branches now cleaned twice a week, yet bank spends money hand over fist on marketing brochures, materials, etc. that get thrown out!
-Wants to go paperless yet introduces more paper everyday with mindless trackers, sheets, graphs, you name it, all part of what they call Branch Transformation
-Excessive e-mails, endless conference calls

Advice to Management

Cut the fat and start eliminating useless senior and mid-level manager positions. Bank could save a ton of money eliminatiing regional manager positions by combining in-store and traditional branches. Also, branch corpoarte auditing should be out-sourced. Finally lay off the micro-managing and let your branch colleagues just do their jobs which is taking care of your customers!

Other Employee Reviews for Citizens Bank

  1. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banker II in Cleveland, OH
    Former Employee - Banker II in Cleveland, OH
    Recommends

    I worked at Citizens Bank full-time (Less than a year)

    Pros

    Training is straight forward. Plenty of work with some down time. Laid bake branches.

    Cons

    Not always foot traffic, have to find things to do. See the same customers over and over again.

    Advice to Management

    NONE


  2. Helpful (2)

    "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Good Training. Great Customers. Got to meet some really nice customers. Some coworkers were really nice. Not much more.

    Cons

    Terrible Management. Lack of customer service. Only cared about selling selling selling. Would have to constantly be pushing items to our customers even if they were not interested. Very understaffed. Many days no lunch breaks. High demand, high pressure, low pay. Manager very disrespectful.

    Advice to Management

    Stop selling so hard and listen to your staff and customers

There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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