Citizens Bank - Things are changing, and not for the better. | Glassdoor

Find your next job here

There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

"Things are changing, and not for the better."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
Current Employee - Senior Personal Banker in Wilmington, DE
Current Employee - Senior Personal Banker in Wilmington, DE
Recommends
Negative Outlook
Disapproves of CEO

I have been working at Citizens Bank full-time (More than a year)

Pros

Decent Salary, Great Co-workers, great customers.

Cons

Upper management is only sales focused, poor work/life balance. Always finding ways to cut your incentive or pay.

Advice to Management

Continue to focus on customer service. Your employees want to help customers and clients, and your back up and support is needed. We are not receiving the proper support to do our job as well as we could.

Other Employee Reviews for Citizens Bank

  1. "Great experience but low pay and not much opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Rochester, NH
    Current Employee - Personal Banker in Rochester, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Good work/life balance
    Nice people
    The goals are definitely attainable

    Cons

    Pay is not good
    company culture is changing in a bad way


  2. Helpful (1)

    "Decent company, horrible upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Manager in Cleveland, OH
    Current Employee - Teller Manager in Cleveland, OH
    Recommends
    Neutral Outlook

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Benefits were great and affordable, corporate seemed to actually care about customers

    Cons

    Lack of preparing employees for potential robberies. When robberies happen, very little support for employee victims of robbery. It's pretty much "Sorry, get back to work!" Never enough when it comes to referral goals. You can meet and exceed your referral goals, and upper management is still not happy. Pay is extremely low for the industry.

    Advice to Management

    If your employee shows up everyday, has a good attitude and does their job, be happy. Constant disdain for your employee because they can always "do better" will drive them away. I saw entire branches leave because of this attitude.

There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

Work at Citizens Bank? Share Your Experiences

Citizens Bank
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or