Citizens Bank - Good Company - But Stuck in 3 to 4 Years of Sr. Mng Turn over that is stunting their Growth | Glassdoor
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There are newer employer reviews for Citizens Bank

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Helpful (2)

"Good Company - But Stuck in 3 to 4 Years of Sr. Mng Turn over that is stunting their Growth"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Principal ARCHITECT, VICE PRESIDENT in Cranston, RI
Current Employee - Principal ARCHITECT, VICE PRESIDENT in Cranston, RI
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at Citizens Bank full-time (More than 5 years)

Pros

Good People to work with
Good amount of Vacation time
A lot of remote/work from home opportunities

Cons

IT System Landscape is very dated 20+Years old in some cases. This makes implementing change a Challenge.
Recent Out Sourcing of work to Accenture has failed and left the remaining FTE and Contractors stretched very thin and over worked. It also exposed CFG to a large Gap of SME knowledge as many of the systems are not documented.
High Contractor to FTE Ratio makes delivering any change at least 2 times more expensive.
Constant Turn over in Sr. Mng and Direction.
RBS and the UK government have Stunted their ability to direct change.
Recent IPO announcements an cuts in 2104 pressure are beginning to drive Sr. Talent out of the organization.

Advice to Management

Force the BL and Exco Team to make Technology Investment in the Back Office like BPM, Imaging, and Reporting.
Make Customer Master data the largest priority in 2014, as almost all servicing and regulatory change is directing us to service in a customer centric fashion.
Stop letting Projects drive the Base technology descions related to BPM, Imaging, Mobile, and Data Investments. If you invest in these technologies as stand alone investments driven by IT, once the plumbing is upgraded all Project costs will come down over time as Design & Hardware builds will reduce in scope.

Other Employee Reviews for Citizens Bank

  1. Helpful (1)

    "Worst job experience of my life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bridgeport, CT
    Former Employee - Anonymous Employee in Bridgeport, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than 10 years)

    Pros

    Flexible schedules offered, decent benefits and comparative salaries

    Cons

    No clear cut goals and objects
    Sub par talent
    Ineffective management
    Highly "matrixed" to the point of ineffectiveness
    Absolutely no career path
    No buy in from management to develop talent
    The worst management team team I have ever worked under

    Advice to Management

    Hire super stars to develop a clear product road map that are compelling and competitive
    Get rid of the losers
    Get rid of the multiple layers to get things done
    Get brand identity


  2. Helpful (1)

    "Unfortunately customer satisfaction takes a back seat."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in New Castle, PA
    Current Employee - Personal Banker in New Castle, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Somewhat reachable incentive program, healthcare, PTO

    Cons

    Very micromanaged, sales goals can be unrealistic, cliques, no work/life balance, customer often are taken advantage of

    Advice to Management

    Focus more on the customers and less on pushing products on people who don't truly need them...you've already lost half a billion to that type of behavior on a previous class action lawsuit.

There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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