Citizens Bank - Unfortunately customer satisfaction takes a back seat. | Glassdoor
There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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Helpful (1)

"Unfortunately customer satisfaction takes a back seat."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Personal Banker in New Castle, PA
Current Employee - Personal Banker in New Castle, PA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Citizens Bank full-time (More than a year)

Pros

Somewhat reachable incentive program, healthcare, PTO

Cons

Very micromanaged, sales goals can be unrealistic, cliques, no work/life balance, customer often are taken advantage of

Advice to Management

Focus more on the customers and less on pushing products on people who don't truly need them...you've already lost half a billion to that type of behavior on a previous class action lawsuit.

Other Employee Reviews for Citizens Bank

  1. "The experience I had was above average, and though challenging, I was able to focus on perfecting my craft in the field"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Downers Grove, IL
    Former Employee - Teller in Downers Grove, IL
    Recommends
    Positive Outlook

    I worked at Citizens Bank part-time (Less than a year)

    Pros

    What I have found is this that company shows great integrity and cares about the well being of its employees

    Cons

    I would be difficult to focus on any negatives as I choose to take all my experiences and learn from them, and also to take charge of my own career growth

    Advice to Management

    Continue to grow and embrace new ideas and ways of reaching both your customers and employees as they are the reason any business exists


  2. "Good company, good benefits too much peer pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Philadelphia, PA
    Former Employee - Bank Teller in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    they provided good benefits to me as a part time and full time employee

    Cons

    there was constant pressure to reach your sales goals.

    Advice to Management

    Figure out a way to help the tellers reach their goals together as a team like the company is supposed to be.

There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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