Citizens Bank - It is all in who you know | Glassdoor
There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

"It is all in who you know"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Boston, MA
Current Employee - Anonymous Employee in Boston, MA
Recommends
Negative Outlook
No opinion of CEO

I have been working at Citizens Bank full-time (More than 5 years)

Pros

Decent benefits, career opportunities for starting your career, coworkers are wonderful people

Cons

too tied to Royal Bank of Scotland - IPO coming, everything is about the bottom line.

Other Employee Reviews for Citizens Bank

  1. "Corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cranston, RI
    Former Employee - Anonymous Employee in Cranston, RI
    No opinion of CEO

    I worked at Citizens Bank full-time (More than 5 years)

    Pros

    different It related issues everyday good place to learn and see different issues

    Cons

    you can only go up a maximum of 2 grade levels at a time when looking for a job.


  2. Helpful (4)

    "This bank will promise you the world when you are interviewing but there is no advancement or incentive to be acquired."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banker I in Pittsburgh, PA
    Current Employee - Banker I in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    There really are not any pros to working here.

    Cons

    Dealing with upper management that wants you to sell, sell, sell. They can be downright nasty if you are not producing. Then you go for training about the customer experience and are told you are not supposed to be sales sharks, but instead be truly interested and caring about the customers needs. They do not practice what they preach. They also hire people that have sales experience. It does not matter if you know anything about banking. If you can sell a cellular phone, have worked at Best Buy, or can sell a bra, they will hire you to be a manager. AND, they will pay you much more than an employee that has been with the bank for years and knows everything that you do not know. They also give insignificant annual raises. For two years in a row, the raise most employees received was 1%. We were told there was no money to be had.

    Advice to Management

    You say you care about your customers, but until you put the customers needs first and the sales need second, you will continue to have dissatisfied customers. Employees are also dissatisfied overall. Upper upper management needs to reach out to their bankers and tellers to see what is really happening in their branches.

There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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