Citizens Bank - Poster child for poor sales and risk practices | Glassdoor
There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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Helpful (2)

"Poster child for poor sales and risk practices"

Star Star Star Star Star
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Middle Management in Pittsburgh, PA
Current Employee - Middle Management in Pittsburgh, PA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Citizens Bank full-time (More than 10 years)

Pros

The branch colleagues and customers you interact with on a daily basis are exceptional. Many people in the branches try to do the right thing for the customers and the company.

Cons

As the goals continue to increase, branch colleagues are forced to sell multiple products of the same kind to customers who do not want or need them. This is evident in the customer satisfaction results and customer complaint logs. Multiple checking is the name of the game and customers do not like it. Family and friends open multiple accounts at the end of wach quarter so colleagues don't lose their jobs because they miss quota. Expectations are set to meet the inflated run rates of year's past which included many bad sales practices. Employee survey results are used as weapons against local management while executive management gets a pass on poor results and high turnover.

Advice to Management

Consider really looking into the sales results and do not turn a blind eye to intentional cheating. The last four to five years have resulted in a culture of false results and trying to look good to the UK. Gaming the system is so much part of the culture it is accepted and encouraged so senior management makes their numbers. Nothing has changed in the last four years. Great management has left because of the lack of integrity in the culture.

Other Employee Reviews for Citizens Bank

  1. Helpful (3)

    "Once a terrific company that has a Challenging environment currently"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Phila, PA
    Former Employee - Vice President in Phila, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than 5 years)

    Pros

    Wonderful colleagues and great customers is what keeps most employees to stay post 2008

    Cons

    Senior leadership lacking in knowing what it's like in "the trenches"- very little compassion - strong hierarchy to the top post financial crisis- weak parent company creates lots of challenges

    Advice to Management

    Advocate what you preach


  2. Helpful (2)

    "A mixed bag of management, projects and treatment of employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Providence, RI
    Current Employee - Anonymous Employee in Providence, RI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Vacation, adoption, and health insurance and 401(k) match are great benefits. My area has finally hired a competent manager, who shows leadership skills, even towards those who are incompetent senior leaders. Community work is truly advocated and supported. People are very excited to be eventually losing the burden of being owned by an international organization that has brought Citizens down.

    Cons

    Pension, holiday, personal days and spousal health insurance benefits were recently stripped or eliminated. 0 - 3% raises over the last several years. Contractors stay long term in my area and then get hired above existing employee applicants. Politics reigns supreme in my area, frequently above competence. Senior leadership is invisible in terms of strategic goals for our business unit.

    Advice to Management

    Most of the upper management in my business unit should be replaced. If you are in a governing area and the regulators tell you that basically your own organization is incompetent -- many times my many regulators, then it is time for a change.


There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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