Citizens Bank - Good Banking is Good Citizenship-NOT! | Glassdoor
There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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Helpful (1)

"Good Banking is Good Citizenship-NOT!"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Banker II in Boston, MA
Current Employee - Banker II in Boston, MA
Doesn't Recommend
Disapproves of CEO

Pros

Benefits package competitive, fairly good paid time off program.

Cons

Micromanaged and mismanaged. All this bank cares about is product pushing, doesn't matter whether it's in the customer's best interest or not. Misplaced spending priorities, don't understand why this bank spent huge sums on new ad campaign, but their systems support and branch equipment is seriously outdated. Clueless senior managers who spend absolutely no time in the field, too busy sitting behind their desks coming up with policies, products, and procedures that make no sense. Bank needs new leadership starting with C.E.O on down-what a joke!

Advice to Management

Lay off the micromanaging! Get rid of your useless senior mangers starting with the bloated staff in Marketing, why is everyone in this dept. a VP-gimme a break!!

Other Employee Reviews for Citizens Bank

  1. Helpful (2)

    "great experience and interaction with customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banker I in Boston, MA
    Current Employee - Banker I in Boston, MA
    Recommends
    No opinion of CEO

    Pros

    - flexible hours in traditional branch
    - Great network and flexible to move within the company
    - Ability to earn a lot of money

    Cons

    - commission is capped at a certain amount
    - If not in a great area very hard to make sales goals

    Advice to Management

    Advice would be to try and listen to front line associates and understand how certain incentives motivate them to perform.


  2. "a great foot in the door ...."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Recommends
    No opinion of CEO

    Pros

    Great Childcare benifits, incentives, paid time off, training, tuition reimbursment

    Cons

    micromanaged,more about sales then servicing

    Advice to Management

    provide more positive feedback, inform employeesof benifits

There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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