Citrix - Tech Support Engineer @ Citrix India | Glassdoor
There are newer employer reviews for Citrix
There are newer employer reviews for Citrix

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"Tech Support Engineer @ Citrix India"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Support Engineer
Current Employee - Technical Support Engineer
Doesn't Recommend
Negative Outlook

I have been working at Citrix full-time (More than 3 years)

Pros

Great Products. What better place to work in if you are working in Citrix Products
First line of managers is really good

Cons

Compensation and Benefits are not at par with the industry
Very stingy when it comes to providing IT infra to the tech support empolyees. Engineers have to work on thin client and the configuration of server provided is atleast 4 years behind
Becoming more and more employee "unfreindly" & lately management have been moving towards a call centeric approach which is taking its toll on the people. Attrition will only go up.
Support Management clearly lacks vision & good leadership

Advice to Management

Treat Tech Support staff with more respect, pay them better, provide them with similar facilities and benefots as the rest of the organisation, provide them with better tools & infra to help their customers

Other Employee Reviews for Citrix

  1. "A very good company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer II in Bengaluru (India)
    Current Employee - Software Engineer II in Bengaluru (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citrix full-time (More than a year)

    Pros

    Its one of the best companies to work for. If you end up in a good team, be sure that you'll get some great work, you'll get a change to work with some brilliant minds in the industry.

    Cons

    It is well known fact that middle management in Citrix is not good and thats the worst part of it.

    Advice to Management

    Get more technical managers and give people more credit for their work.


  2. "Good to work at this place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Software Development Intern in Bengaluru (India)
    Current Intern - Software Development Intern in Bengaluru (India)
    Recommends
    Positive Outlook

    I have been working at Citrix as an intern (Less than a year)

    Pros

    Good Work, life balance. Employee Friendly

    Cons

    Less Career Opportunity for Interns

There are newer employer reviews for Citrix
There are newer employer reviews for Citrix

See Most Recent

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