Pros

Great vacation time and benefits. Most all staff are great to work with. At times it could be a fun environment. Free drinks and snacks before the work from home was implemented.

Cons

Company has share holders and when the share holders are not making money, Citrix rebalances for extra funds, “profits” by mass layoff’s. It’s a continuous cycle. At times very disrespectful managers who can degrade their coworkers and immediate reports. It’s a known issue, however no action is taken. It’s very sad honestly. Unfortunately there is very poor communication between management and teams, which increases workload. Customer Service Agents are expected to be knowledgeable in many areas that are not CS related and are not paid enough for the position they hold. High stress level for CSR. Management preaches and promises excellent training. However, once training is complete the employee is basically on their own due to the high volume of work load. Their saying is, well they will sink or swim”. Not enough time is placed on teaching employees what they need to know about their job to do it proficiently and at the level expected per KPI’s and management. They want you to believe everything is based on the customer and the service Citrix provides. However, it is actually about the $$$ that goes into the shareholders pockets. Plain and simple.