Claire's Stores - Lackluster Company | Glassdoor
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There are newer employer reviews for Claire's Stores

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Helpful (2)

"Lackluster Company"

Star Star Star Star Star
Former Employee - Store Manager in North Chicago, IL
Former Employee - Store Manager in North Chicago, IL

I worked at Claire's Stores full-time (More than 5 years)

Pros

Easy sells due to Claire's branding, good ear piercing experience, merchandising the product is fun, customer service opportunities, can get closer with staff due to down time, store discounts are generally around 50%, great benefits, a low amount of work hours, tons of signs to set.

Cons

Low pay with extremely low raises, the hiring of extremely young and inexperienced Store Managers and District Managers, lack of integrity with the DM's, upper mgmt. not answering their phones, not straight forward with the planogram sets, emotional regional who acts extremely unprofessional, unorganized DM's, micromanagement to its fullest, stores are super empty on the weekdays so it gets boring,not enough work to do when a set isn't happening, no cameras,hard to take vacations, very political,the Claires low volume and low square footage stores look poor on a resume.

Advice to Management

Pull people into the company with integrity and a decent amount of retail experience. It's not right to have the SM's take the fall for the young and inexperienced DM's who are really still learning the job being that its their first DM position in their life.

Other Employee Reviews for Claire's Stores

  1. Helpful (2)

    "Good for a while, not someplace you want to retire in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Danville, CA
    Current Employee - Store Manager in Danville, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Claire's Stores full-time (More than 5 years)

    Pros

    Great discount. The focus of the company is to provide a great experience for the customer, and this is something they focus on in their intensive training program that was recently updated. A service all stores can provide, even though some don't bother with, are the Celebrate Parties for kids. The parties are fun and break up the monotony of the day to day work by letting you play with the kids.

    Cons

    The amount stress and overall experience in the store can vary widely depending on your District Manager. The pay is on the low end, and unless you are a high traffic store you operate at the minimum amount of hours to function. Only Store Managers and Assistant store Managers are eligible for benefits and bonuses. Keyholders are expected to be fully invested in the store while only being scheduled 10-20 hours a week so the turn over rate for this position is high.

    Advice to Management

    Invest more time in your Keyholders, the store depends on them to function. Maybe add another position for part time management with guaranteed amount of hours to entice employees to stay and be more invested. Corporate needs to get with the times and begin online applications for in store positions.


  2. Helpful (1)

    "worst experience ever."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Miami, FL
    Current Employee - Assistant Manager in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Claire's Stores full-time (More than a year)

    Pros

    - discount??
    sorry i have not had the best experience ever. I wouldn't know what else to add.

    Cons

    -the discount is nice, but then again you always have to be buying stuff.
    -there are no breaks, it doesn't matter if you work 8/9/10 hours
    -work every weekend.
    -people don't last
    -there is no real HR, the environment is not the best.
    -payroll is non existant
    -SM's biggest fighting tool is "ill talk to the dm"

    Advice to Management

    DMs only interact with the store managers leaving everybody behind. What about when the managers are the problem? :)


There are newer employer reviews for Claire's Stores
There are newer employer reviews for Claire's Stores

See Most Recent

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