Clarabridge - Interesting environment | Glassdoor
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There are newer employer reviews for Clarabridge

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Helpful (4)

"Interesting environment"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales
Former Employee - Sales
Doesn't Recommend

Pros

Good product with satisfied customers. Boot camp training provided for all employees that ends with unusual review by management team. Compensation provided is industry standard. CEO is willing to be an evangelist for product, but out of touch with day-to-day management and product issues.

Cons

Sales leadership lackluster and uninspiring. Not willing to support remote telecommuters. Too many sales management positions/ layers for small company. Culture does not promote creativity and innovation.

Advice to Management

Need professional sales management to take company to next level. Product development lags industry demands and should have more influence over outsources offshore team. Needs more professional HR approach to be relevant in today's workplace. Sales management not dialed in to market reality. Cobbles solution with partner, rather than develops. Needs to develop true SaaS approach.

Other Employee Reviews for Clarabridge

  1. "Mostly good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Operations Engineer in Reston, VA
    Former Employee - Senior Operations Engineer in Reston, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Clarabridge full-time (More than 5 years)

    Pros

    Modern, convenient, cool office in a great location.
    People you enjoy being around.
    Small perks that add up: free snacks, good beer always stocked, company functions with good food, outings to baseball/go karting/paintball
    Some really cutting edge technology

    Cons

    Unclear prospects for IPO/buyout and thus value/timeline for cashing out options
    Serious understaffing and as a result burnout in certain departments, while
    Apparently relaxed, come-late-leave-early attitude in others
    Upper management needs internal discipline

    Advice to Management

    I was impressed with Yuchun's ability to get to the bottom of major issues, set direction and actually follow through with his decisions. It broke a pattern of good intentions never turned into a reality that plagued the company for a long time. I hope Mark Bishof can run a similarly tight ship. Sort out how recent acquisitions are working and cut losses if necessary. Several recently hired upper managers have no respect of people reporting to them, thus cannot inspire nor lead their teams. These teams would do better with a temporary lead chosen out of more experienced members until a qualified person can be found.

    Clarabridge Response

    Aug 23, 2017 – Talent and Culture

    Thank you for taking the time to provide us with a review of your time at Clarabridge. As you mention we have great people and cutting edge technology which is something we pride ourselves on as a... More


  2. Helpful (3)

    "immature politics and operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Clarabridge full-time (More than 3 years)

    Pros

    Many very smart, creative and skilled employees
    Product with lots of potential
    Relatively good compensation and benefits

    Cons

    Culture of not taking responsibility, blaming others and throwing work over the fence - not much ownership and big egos = someone else is always to blame
    Last minute scrambling is the norm
    Employees with more time at the company are allowed to pick and choose what work they want to do or not to do and to take advantage of newer employees
    With recent rounds of layoffs and no bonuses this half year the morale is lower than ever
    Employees are not valued but seen as commodities
    New CEO (3rd one in 3 years) is negative and unmotivating by making comments such as saying people should leave if they disagree with the company
    No upward mobility in spite of new "career paths"

    Advice to Management

    Sell the company while you still can

    Clarabridge Response

    Sep 20, 2017 – Talent and Culture

    As you mention, we are extremely proud of our products and employees at Clarabridge and it’s great to see that you recognized this in your review.

    We are a feedback company and we hope that you... More

There are newer employer reviews for Clarabridge
There are newer employer reviews for Clarabridge

See Most Recent

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