Clarabridge - Suffers from morale issues; unfair/unequal treatment of employees overall | Glassdoor
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There are newer employer reviews for Clarabridge

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Helpful (4)

"Suffers from morale issues; unfair/unequal treatment of employees overall"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Executive in Reston, VA
Former Employee - Sales Executive in Reston, VA
Doesn't Recommend

Pros

Clarabridge has little competition right now so they are able to grow the business more easily. Their numbers are great because there is very little head-to-head competition, so customers looking for customer experience management solutions won't find too many beyond Clarabridge.

Cons

If a more formidable competitor were to evolve in this space, their sales would absolutely suffer. Also this company has a kind of distant management style that's hard to warm up to. There's a lot of "rah-rah-rah" going on but it just doesn't feel real. Also, in sales, they use an industry vertical approach, which means some sales reps will naturally be more successful than others. (I.e., retail eats up customer experience measurement tools, so the person managing the retail vertical will enjoy a higher degree of success, receive more accolades and get promoted more often than the poor (but equally-qualified) schmo responsible for the same number on a more challenging, difficult vertical.)

Advice to Management

Treat your employees equally. Correct unbalanced challenges. Be genuine with your support and concern. Hire executive-level people who really care. Empower them to ensure the morale is high on the sales team. Kick jerks to the curb.

Other Employee Reviews for Clarabridge

  1. Helpful (1)

    "Great place to work, plenty of growth opportunities and fast paced."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Recommends

    Pros

    Clarabridge is fast paced and constantly evolving. Employees with drive and initiative can create their own opportunities as the company grows and expands. The mixture of technologies give consultants a unique and valuable skill set.

    The customer base is a testament to good core technology and vision. We have the opportunity to work with the biggest, best companies in the world.

    Cons

    Not metro accessible. Internal training and development can be streamlined. Overall Clarabridge is a young, growing entity so employees seeking "big company" policy and procedures will have to wait.

    Advice to Management

    Continue to focus on high employee and customer engagement.


  2. Helpful (1)

    "Would not work at MM"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Rafael, CA
    Former Employee - Director in San Rafael, CA
    Doesn't Recommend

    Pros

    Leading provider of technology for industry

    Cons

    Unreliable information, lacks transparency. Management lacks professional attitude

    Advice to Management

    Be open and honest to prospects


There are newer employer reviews for Clarabridge
There are newer employer reviews for Clarabridge

See Most Recent

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