Classy - Do what you Love. Love what you do. | Glassdoor
  1. Helpful (3)

    "Do what you Love. Love what you do."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Executive in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Classy for less than a year

    Pros

    I have worked for several sales companies, both in the US and abroad, and I would be remiss to mention that I have had some great experiences in each of those roles. In fact in my last position I didn't think it could get much better. In a recent move back to the U.S. I was afforded the opportunity to work at Classy. I feel confident in saying that a new standard has been set! :) While the culture is fun and... exciting, the dedication and work ethic of everyone on this team is contagious. We have incredible leadership, friendly and welcoming peers, and motivated individuals all working hard to help create opportunities for organizations in the social sector. There is also great opportunity for growth internally. PLUS! We have Kombucha on tap!

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    Cons

    I don't even feel comfortable calling the comments to follow "cons" so much as "areas of opportunity". We are a start-up and with that comes growing pains. Classy is one of the most collaborative companies I have ever worked for, and one area I will give credit where credit is due, is the company's insistence on taking feedback and making everyone feel included in the changes that need to take place. When sh*t hits... the fan...adapt and overcome.

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    Classy2016-08-18
  1. Helpful (3)

    "Classy engineering went through some speedbumps, but we're on the open road now."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Classy full-time for more than a year

    Pros

    Classy has been very good to me, and the best place I've ever worked. I care a lot about the company, I work hard, and they recognize it. The past couple of years have been quite a journey for the engineering department. After a management change and a decision to bring on an offshore team, there were a large number of tenured employees who left. My theory (I'm not a psychic) is that Classy had been in such a... family-like startup phase for so long that it was tough for some to grasp the changes that needed to take place for us to move forward into becoming a permanent, profitable business. Others may have sought a stable environment over the obvious effort it was going to take to bring Classy through the transition period. To each their own, and I respect anyone's career decisions. I've ran from tumultuous periods in several startups, so I get it, but I decided that this time I would stick around and try to be a force of change. I'm very happy with my decision. We are now on the other side of that debacle and morale is back to where it was when I joined almost two years ago. To name a few positives: engineers are paid market salaries, we are not expected to work ridiculous hours, we work on a product that has a net benefit on society, and we have a great time with each other. Name another company that you can say all of those things about. Technically speaking, we have some really cool stuff. Our platform is diverse enough for most web engineers to find their home. We've got react, angular, laravel, node, sick infra on aws, serverless, you name it. And I've never seen someone prevented from working on another piece of the stack they were interested in.

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    Cons

    The nonprofit sector is not silicon valley. The money that funds our business ultimately comes from donations. Don't expect daily catered lunches and limit-free expense accounts, but do expect to feel good about the product you're building.

    Advice to Management

    I'd like to start prioritizing true innovation in online giving. We are already making strides in improving our bread-and-butter products, but I want to see some true disruption in the non-profit space. The best way to excite an engineer is to get them working on something they believe is going to shake things up. Also don't be afraid to tell the hard truth when people are asking for it.

    Classy2019-09-06
  2. Helpful (7)

    "It's been a long run, and at every turn a new set of challenges and learnings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Classy full-time for more than 5 years

    Pros

    -This company has always dug deep to focus on impact and thought-leadership in the space. Sure we are a fundraising platform, we have aggressive revenue and profitability goals like any other tech company that's been around for over a decade. While our platform is great, and industry-leading in its offerings, it has been our commitment to the impact we want to have on the nonprofit space, and the pledge we have made... to provide donors, fundraisers, and nonprofit admins with the most modern and amazing experience that has allowed for our continued growth and success. -There is not a soul in the building who won't admit that the leadership of this company makes a concerted effort to ensure that working for Classy means enjoying benefits that are not standard in the space. And I am not talking about standard benefits (like health, dental, and vision which are also great) I am talking about the small things that add up to making employees feel appreciated. 2-3 different beers always on tap in the Classy pub, cold brew, coffee/espresso/lattes, kombucha. We celebrate big time for Pride week, and st. Patricks Day. They encourage employees to feel comfortable bringing their dogs into work, they constantly offer ways for employees to volunteer for causes we love. Unlimited PTO. After all these years, from 10 employees to 200+, we still hold monthly All Hands meetings, where we block out 2 hours, snacks and drinks are provided for the whole company, and our leaders stand up in front of the company, talk about the health of the organization, highlight individuals who are brand new, or who are achieving career growth, answer the really hard questions with honestly, it really feels like a family as corny as that sounds. -Career growth for those who take initiative, unlike anything I have ever seen in a company this big. While Classy's ability to provide standardized career growth tracks for employees across the board has been questionable over the growth years (reading through other posts that's been a consistent knock), what I can attest to is that Classy's leadership is completely open, and all ears to creative and innovative suggestions from employees who have the confidence to step up. Do all employees fall into this bucket? No, unfortunately that's not a holistic trait that all employees at a tech company embody. That being said, our leadership team has always admitted that they aren't always right, they don't always make the right decisions, and they are hungry for others to make suggestions that make more sense than the current course. I have seen this time and time again, those that have a strategic mindset, bring ideas to the table along with a plan to test it's validity, are typically the employees that find accelerated career growth here at Classy -The future of the company, and the space is very bright. With the competitive landscape drastically consolidating, and the growth that online giving has been seeing year over year, Classy is positioned to take control of some markets that it hasn't had the ability to previously. If you are looking to work in the tech space for a company that has the potential to still be around and thriving in 10 years, Classy is definitely a strong bet to make on your career. All this being said, it's on Classy and its leadership to deliver some much needed progress in the next year to stay in this power position, and that is something we will need to wait for and see...

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    Cons

    -Classy is a tech company that builds and licenses a product to an ever-growing nonprofit space. Classy's product, and its ability to continue to innovate its product will make or break Classy's chances at hitting its very aggressive revenue and profitability goals that it has set. I have been here for over 5 years, and I have seen the ebbs and flows that Classy's product has had when it comes to product innovation.... In the first half of my tenure, we were completely ahead of the game. Our current product was already ahead of what other competitors we frantically putting into their future roadmaps, and our own future roadmap was shaping the precedent for how the NPO tech space needed to push the envelope. Fast forward a few years, and we find ourselves in the hunt with everyone else, fighting tooth and nail to get to market first on features. This current challenge does not come from a continuing systematic failure, rather it was the result of a product strategy that took questionable priorities, sequenced these priorities in a questionable order, and deployed questionable scaling tactics to arrive at our desired outcome. While I would definitely say that this is a legitimate con to working at Classy, it is absolutely a historical challenge, rather than an ongoing or future challenge. In line with what I said in the pro section, our leadership team admits to placing the wrong bet, or making a bad strategic decision. They have owned up to this, they have corrected our course, and brought in experts to lead our product down the best path. This remains a question mark as I watch and see how this new direction, and new product leadership not only corrects our past mistakes, but furthers our product innovation to meet the standards that we have made our clients feel accustomed to having in our partnership with them over the years. I know, it's a tall order, but now is the time, we have the right people, and I am eager to see it happen. -Leadership turnover has been higher than we feel comfortable seeing. I wish I could pin this turnover on one reason, or a subset of reasons that point to a systematic failure, but the truth is that it has been for a myriad of reasons. Classy is a respected tech company in the nonprofit space, Classy has a sterling reputation that is difficult to live up to at times, and Classy has gone through a recent series of investment rounds over the last few years. Each round brought new challenges and new expectations for Classy's leadership to meet. Classy has been in extreme growth mode over the last couple of years, which has made it pretty difficult to see the forrest thru the trees. Short term goals, unreachable sales numbers, unnatural growth goals have all been themes that you might have heard around the water cooler. It is very hard to grow and scale at a velocity that has not been achieved to date, that also seems to compound quarter over quarter. I would credit most of our leadership turnover to the casualties that we faced during these high growth periods, where outcomes weren't delivered, and while we have always held our frontline reps and managers accountable to their goals, it was only right and fair to hold department heads to the same accountability. So for the folks who have been here at Classy throughout all of this, you could say that we carry some war wounds with us. But for those of you joining Classy now, I do believe that we have settled into our position in the market, we have gained insights from our previous battles, and we are positioned to take on goals that we fully support

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    Advice to Management

    Selling software to nonprofits, and managing said nonprofit accounts is no cake walk. It never has been, and it never will be. It's challenging, it's demanding, and it can be deflating on all levels when things aren't going well. We sometimes pretend that our company strategy will solve for all our problems and elevate all challenges by itself, but can forget that there is equal value in having the right people in... the right places, with the right experience in the NPO tech space to deliver our strategy effectively. Keep a close eye on your Sr. Individual contributors, your frontline managers, and your more senior managers who have been at the company and in the space for a few years. Take inventory on their value to Classy in their roles, and if you feel like they have played, and have yet to play a vital role in our growth, make significant investments in their career growth. We need them, and they need career growth.

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    Classy2019-08-27

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