Cleveland Clinic - Proud employee but would like to see better | Glassdoor
There are newer employer reviews for Cleveland Clinic
There are newer employer reviews for Cleveland Clinic

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"Proud employee but would like to see better"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I have been working at Cleveland Clinic full-time (More than 10 years)

Pros

Reliable employment with leader in healthcare. Good insurance, especially if hospitalized, with access to the best. A lot of extras, such as choice of lunch spots, free coffee in some areas, terrific bookstore/gift shop. Public transport at the door. Dr Cosgrove cares about communication. On site computer classes.

Cons

Inconsistency on many levels. Some people are not managed at all while others are micromanaged. Parking is expensive, even for patients. Obnoxious, bossy employees need to be reined in - they are free to pick on anyone with a lower pay grade.

Advice to Management

The top brass should pull all employees under umbrellas to provide consistency. For instance, secretaries/assistants are all over the place. Some were seemingly hired off the street while others are impressive - intelligent, skilled, and with years of experience. Yet, there is no differentiation with pay or raises - an awful employee has as much chance at a raise as a stellar one - it usually depends on the relationship with the manager. Job duties are not clear - secretaries hired to work specifically for physicians are often abused by nurse managers and other mid level employees. (One in my area was recently yelled at over something not even remotely part of her job description). If higher level people are off, vacant, or ineffective, secretaries often pick up the slack - with no reward (or notice). Many areas lack enough secretarial support due to financial concerns (that's the reason given), leading to dedicated ones being overworked and reporting to too many people. This scenario occurs in other positions as well - lab technicians, ITD techs, etc. At the same time, larger salaries and nice offices are given to newly hired people with confusing job titles and VAGUE job descriptions.

As others have stated, top brass needs to notice the enormous support structure that allows the hospital to function. Mid level management is dismal in some areas, with no oversight - and no recourse for employees. HR has improved lately but is still the worst I've ever seen. No access, no confidentiality. Managers frequently retaliate if an employee contacts HR. Oversight is needed not only for managers, but young/inexperienced physicians as well. Being smart and obtaining an MD doesn't automatically endow these folks with knowledge of everything under the sun. They should stick to their jobs and not attempt to "manage" or "administrate", especially if they have no experience at it. This goes double for Residents - they could learn a lot from other employees if they would drop the arrogance. Supervisory physicians either don't care or don't notice. A physician fresh out of training should not be given responsibility over programs, HR situations, etc. The culture of the institution should be reinforced upon employment - I've worked with a few new doctors who ignore how things are supposed to run and do whatever they want.

Experience/education makes no difference with mid level management. Some of the best educated are the worst at managing. Top brass should not be fooled by this. Oversight is needed to prevent favoritism and smoother work conditions for all. There is a lot of c.y.a. activity and throwing of others under the bus.

The PTO system is not fair. Amount of time off depends on years of service and pay grade, which makes no sense. It's understandable for physicians and top tier to receive more as a perk, but it's wrong for an employee with less time in and slightly more pay to have more time off than a person working next to them. Lower level employees need time off, too, but must work years to gain ground, while the aforementioned dismal managers are off every other week.

Stop picking on employees who have no desire to "advance". Even yearly evaluations are based on "plans for growth". Recognize people for steadiness and reliability vs whether they want to become the boss or not. Stop picking on employees for being slightly overweight. Focus on whether someone is doing a good job or not.

Money is spent on window dressing and non patient oriented jobs and activities. Staff areas well and take care of the support structure. Pay for the latest computer software and equipment.

Other Employee Reviews for Cleveland Clinic

  1. "Mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance
    Former Employee - Finance
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cleveland Clinic full-time (Less than a year)

    Pros

    28 Paid days off a year.. it includes sick days, but if you are a healthy person like me, this was great. Great work/life balance, I doubt I was even there for 40 hours a week.

    Cons

    Below average salary, average benefits. Incredibly boring and slow paced. No emphasis on process improvement, company is perfectly happy with status quo. Not a place for a top performer.


  2. "The Cleveland Clinic is an overall great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Cleveland Clinic is a great place to work because, you may start off at an entry level position and work your way up the ladder or simply the Cleveland Clinic will pay for you to go to school while you are employed by them all at the same time.

    Cons

    The Health insurance at the Cleveland Clinic is very expensive and the parking prices is very unreasonable.

    Advice to Management

    To show employees how much you care about them and value their dependency, at least let them come to work and park for free to make let them know that world class service deserves world class appreciation>

There are newer employer reviews for Cleveland Clinic
There are newer employer reviews for Cleveland Clinic

See Most Recent

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