Clickatell - Stagnation | Glassdoor
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Helpful (6)

"Stagnation"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Cape Town (South Africa)
Current Employee - Anonymous Employee in Cape Town (South Africa)
Doesn't Recommend
Neutral Outlook

I have been working at Clickatell full-time (More than a year)

Pros

- Fun and Vibey working environment
- Plenty of Company Outings
- Potential for large bonus attached to company profit

Cons

- Innovation is always scrapped in favour of the way things have been done 13 years ago.
- Long term staff protecting the status quo at the cost of innovation
- Well defined values, but they are not upheld
- Slow response to market changes
- Decision making process is a mystery to the company except for those who attend the Executive retreat

Advice to Management

All this advice is aimed directly at the CEO.

- Fire the entire eStaff. Most of the executives are using Clickatell as a stepping stone to pad their CVs and land a more prominent position with a bank or a US based tech company.

- Split the company into two separate entities.

- Allow the CMX business to be run by the "old hands" to milk it for as long as possible before SMS becomes irrelevant.

- Force the CTX business to become innovative by restricting funding. The current leaning towards mass spending and "best practices" will not bring the desired effect of leading the market.

Other Employee Reviews for Clickatell

  1. Helpful (4)

    "Management lacks chemistry."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Johannesburg (South Africa)
    Current Employee - Project Manager in Johannesburg (South Africa)
    Doesn't Recommend
    Negative Outlook

    I have been working at Clickatell part-time (More than a year)

    Pros

    Great solutions and loyal partners.

    Cons

    Management does not get along with one another as well as their direct reports. Instead of inspiring their employees to excel in their line of work, they lead by fear-mongering tactics and pit employees against one another. Managers have often talked down on their employees and failed to execute on value added partner solutions. Although they say they have an open door policy, suggestions and concerns have all too often been overlooked.

    Advice to Management

    Get off your high-horse and stop looking down on your employees. Maybe then you can salvage your business.


  2. Helpful (3)

    "Slow Stagnant Setting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook

    I worked at Clickatell as a contractor

    Pros

    Legacy Business is still doing well –they are not running out of money or business

    Cons

    Do not listen to their claim of being like a startup, simply based on their VC funding. If you are not simply a “yes” man type, you will not want to be in the business. They will make your life miserable if you should ever question decisions or strategies, or try to be more engaged. The leadership does not want to admit any weakness, nor take actions to fix them.

    Advice to Management

    Productivity and Accountability are critical. Without that you will never have the success you are working toward, and continue to struggle with at the slow pace you operate in currently. Skills matter in today's work environment, not seniority.

    Clickatell Response

    Aug 1, 2013 – Snr HR Manager

    We acknowledge and thank you for your honest feedback, it is unfortunate that you had such a negative experience.

There are newer employer reviews for Clickatell
There are newer employer reviews for Clickatell

See Most Recent

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