Close - Work with a small team of insanely productive rockstars from all over the world | Glassdoor
  1. Helpful (2)

    "Work with a small team of insanely productive rockstars from all over the world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Close full-time for less than a year

    Pros

    When first joining the Close.io - I was a bit concerned that "remote" would really translate into "out of the loop." Having worked at companies with an HQ and remote teams, this was the norm. However, once I started, I was blown away at how wrong I was. A lot of that comes from the fact that everyone is remote, not just you, so there's a common understanding of what everyone needs from each other. Also, we hire from... all across the globe, so you'll be working with some of the most interesting people you can find. Everyone believes in what we're set out to help people accomplish, and in a customer facing role, you get to see that impact every day.

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    Cons

    This is not a con for me, but I wouldn't recommend this job if you're not a self-starter. People will probably say that about any job, but it's especially true when you're working at a small remote company that produces like teams 2-3x it's size. There's little time for oversight and direction, so you're given a high level of autonomy and expected to run with it. If that doesn't sound appealing, then this might not... be the company for you.

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    Advice to Management

    Easily the best management team I've ever worked with, so not much in terms of things to change. If anything, the advice is to do everything you can to maintain this level of culture as the company grows. I have faith we can do that.

    Close2018-06-14

Other Employee Reviews

  1. Helpful (10)

    "Legit employee review: It's better than I could have anticipated!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Executive in Olathe, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Close full-time for less than a year

    Pros

    Working at Close has been a blast! When I applied to work there, I read all the Glassdoor reviews and to be honest, was kinda like, "Sure, yeah, whatever - this is probably the typical 'Glassdoor window dressing' stuff." So while I was excited about accepting an offer to work with their team, I was also a bit skeptical that my perception of great people doing great work would be quickly disappointed, so I... lowered my expectations preparing to be mildly disappointed. Amazingly, I haven't been disappointed at all - actually, surprised by how legitimately kind, humble, and thoughtful the team is to work alongside daily. We joke, we laugh, we work hard - and working with people who care about their customers and the results (and how they achieve those results!) is a total breathe of fresh air. After starting here, I was given a copy of the book "Rework" written by Jason Friedman and DHH from Basecamp as a, "Hey, read this - it explains a lot of how we think about what we do." I was already a huge fan of how Basecamp operates, so I was immediately impressed. As the months continued, I've had more experiences that show the company lives up to the hype. For example, one evening my manager basically (kindly) scolded me for NOT having my "Do Not Disturb" enabled on Slack so I can unplug from my work when I'm not at my desk. Who does that stuff these days??? So awesome. There's a prevailing sense of confident-humility that's quick to own up to poor decisions, acknowledges real skill and ability, praises good choices, and defaults toward action and getting stuff done. Close has some many people scattered around the world from different cultures, backgrounds, and ethnicities - and I feel like I'm continually learning from their life experiences and perspectives as well.

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    Cons

    It's not for everyone. If amid uncertainty, you don't naturally default toward action (e.g., "I'm not sure, but I can figure it out..."), you likely won't be a fit at Close. In that same vein, you likely won't be a fit if you're intimidated to ask questions - even seemingly silly ones. As a culture, we question ourselves, our peers, our processes, and choices from last week, month, or year. So if you're not... comfortable reconsidering what seemed best yesterday - or asking questions about it, you likely won't be a fit. The team works hard but has strong expectations that you unplug, step away, and recharge - and if you can't manage yourself (both by showing up and also showing yourself out), you likely won't be a fit here. Additionally, a common denominator here is the ability to admit when you're wrong - but also a strength in being able to stand behind your decisions. In other words, owning your work, outcomes, and choices. No one acts defeated or like a whipped puppy. The culture is warm, forgiving, and supportive - but if you're more about defending your actions (defensive) than owning the results (humble strength), you'll likely struggle with the open and honest culture.

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    Advice to Management

    Keep it up. Keep owning your successes, transparently owning your failures, and pushing the team to grow - it's working and it's a pleasure to be a part of! :)

    Close2019-03-26
  2. Helpful (18)

    "Very disappointed in the company..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Close full-time

    Pros

    remote work, no commuting to work, pay is OK

    Cons

    fake people, too laid back, lack of leadership, favoritism, lack of diversity in the company

    Advice to Management

    Maybe look at the "yes" men and women that work for you...Also, why does your company only seem to hire only people of the same race, creed, age, orientation? Shouldn't we be embracing diversity? If you feel I am not telling the truth, look at our company picture. One would think that being a startup and remote that we would be more inclusive of people of color and marginalized groups. I definitely thought that with... a CEO like Steli we would have gotten that but I guess that would fall on the people that he put in charge of that aspect of recruiting and hiring. Very sad.

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    Close2018-12-23

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