Cold Stone Creamery - Great ice cream, horrible boss | Glassdoor
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There are newer employer reviews for Cold Stone Creamery

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"Great ice cream, horrible boss"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Ice Cream Scooper in Bellevue, WA
Former Employee - Ice Cream Scooper in Bellevue, WA
Recommends
Neutral Outlook
No opinion of CEO

I worked at Cold Stone Creamery part-time (Less than a year)

Pros

Coldstone has great ice cream, and I still buy ice cream there all the time.

Cons

At the particular branch I worked at, the boss was very mean. During training you could tell that she liked to criticize people (for example, I got yelled at because I was apparently using the wrong hand to grab ice cream cups). Out of the four people that the branch I was working at had hired for the summer, three of them, including me, quit by the end of training. I also disliked how they try and make you up-sell their ice cream. For example, if a customer ordered a "like-it" size, I was required to say "are you sure you don't want to make it a love-it size? It's only 40 cents more!". You are also required to ask them "Would you like this in a waffle bowl or a waffle cone?". So the customers may not realize that they have the option of ordering it in a bowl, for a lower price.

Advice to Management

For the particular Coldstone branch I worked at, upper management should ask themselves why so many of the workers that were hired chose to quit. In stores with lower retention rates of employees, I would recommend evaluating the store owners treatment of new workers.

Other Employee Reviews for Cold Stone Creamery

  1. "It's a great job. Could pay a bit more, but with tips, it's not bad. A great first job for sure."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Huntsville, AL
    Current Employee - Crew Member in Huntsville, AL
    Recommends
    Positive Outlook

    I have been working at Cold Stone Creamery part-time (Less than a year)

    Pros

    Lots of hours. Great environment. Fun.

    Cons

    Closing sucks. Low starting pay. No benefits.

    Advice to Management

    Give the Huntsville branch a raise or something. They are wonderful. I have had only good experiences there.


  2. "Look elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Chatham, NJ
    Current Employee - Crew Member in Chatham, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cold Stone Creamery part-time (More than a year)

    Pros

    - Nice employees
    - Good ice cream
    - Generally friendly customers
    - Good pay
    - Flexible hours

    Cons

    - Unprofessional management
    - Employee favoritism
    - Awful training process that does not teach everything

    Advice to Management

    Be a bit more picky about who you approve for a franchise, completely change the training process

There are newer employer reviews for Cold Stone Creamery
There are newer employer reviews for Cold Stone Creamery

See Most Recent

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