Coldwater Creek - Not the Company it used to be | Glassdoor
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There are newer employer reviews for Coldwater Creek

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Helpful (2)

"Not the Company it used to be"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Seattle, WA
Former Employee - Anonymous Employee in Seattle, WA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Employee discount. Had a fantastic manager who cared about her team and gave positive encouragement and praise to create an inviting environment for both the team and most importantly the customers. I learned more about being a great seller because of the manager's positive outlook and her exhibiting the passion she had for her job.

Cons

Company and especially District Manager managed thru intimidation and created a sense of fear for failure to perform. Results and outcome far outweighed respect for the employee. The customer focus became centered around Rewards, Credit Cards and personal style appointments instead of relying on the excellent customer service provided to draw customers back into the store.

Advice to Management

One of a businesses biggest asset is it's people. Ensure they are being treated with respect from all levels, yes this means The President & VP when issuing performance warnings for missing steps in the process of offering your credit cards and the district manager when interacting with the store teams. It is sad when your fellow employees express your same feelings that they do not care to be in the store when the DM visits because they are left feeling inferior because only the negatives of their job performance are being pointed out.

Other Employee Reviews for Coldwater Creek

  1. "Assistant CAD designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant CAD Designer in New York, NY
    Current Employee - Assistant CAD Designer in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Coldwater Creek full-time (Less than a year)

    Pros

    the people are very friendly and hard working

    Cons

    very disorganized, a lot of bureaucracy to get things done


  2. Helpful (3)

    "Overworked for pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Seattle, WA
    Former Employee - Sales Associate in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Coldwater Creek part-time (Less than a year)

    Pros

    Good benefits: Health Care for full-time employee
    Employee discounts

    Cons

    Constant changes with promotions. Too much work for little progress
    More workload piles up and less hours to do them
    Upper management out of touch with store level concerns.
    Less hours for part-time employees. More and more turn-over because of lack of hours
    Poor quality merchandise. Almost all made in China.

    Advice to Management

    Start listening to your associates and in turn you will find out what they need to help your business succeed. Your top side is very heavy - know what happens when your top side is heaver than your bottom? Give people fair time-lines wot get projects done. You have people doing four jobs for the cost of one. In these times, do not take advantage of hard working women, They earn their wage and should be taken care of as loyal employees on the sales floor. Care more about your sales team instead of all your marketing signs bells and whistles to bring people in. Too many sales. As a finale note: Made in the USA would be a fine label. Made in the USA - sells in the USA.

There are newer employer reviews for Coldwater Creek
There are newer employer reviews for Coldwater Creek

See Most Recent

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