Colorado Springs Utilities - Customer Service Representative Call Center | Glassdoor
There are newer employer reviews for Colorado Springs Utilities
There are newer employer reviews for Colorado Springs Utilities

See Most Recent

Helpful (3)

"Customer Service Representative Call Center"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Colorado Springs Utilities full-time (More than 3 years)

Pros

Great Benes, it is solid employment, decent pay considering title, nice people to work with

Cons

You become a robot pretty quick, high turnover. Typical call center.

Advice to Management

Respect the little people.

Other Employee Reviews for Colorado Springs Utilities

  1. Helpful (2)

    "Great place if you want to put time in...and are not career driven"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Colorado Springs Utilities has good people and okay benefits. There is a great job security at CSU and the people that work there understand that aspect. They have a good work/life balance since there is no high stress areas. You can work as much or as little (40 hours)...it is how much work you want to create for yourself.

    Cons

    At Colorado Springs Utilities, there is no accountability. You can screw up and it will be brushed under the rug. All decisions are based upon how it would be perceived if the local newspaper were to spin it. No business decisions, all political decisions. This is due to the city council running Utilities. If you are a driven individual and want to move up in the organization on business principals, not the company for you.

    Advice to Management

    Managers need to lead and have a common vision they are working towards. They need to communicate that vision to the workers so they understand how the decisions they make on a daily basis fit the vision. Management (it is not leadership at Colorado Springs) needs to ask the hard questions to there employees and not be in touch with there employees.


  2. "It's good"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    Pros

    Co-workers are great and benefits are good

    Cons

    Management isn't in touch with employees

    Advice to Management

    Listen to employees

There are newer employer reviews for Colorado Springs Utilities
There are newer employer reviews for Colorado Springs Utilities

See Most Recent

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