Is verbal abuse really worth it $13.50/hour?? - Customer Service Representative Comcast Employee Review
- 1.0Aug 3, 2011Customer Service RepresentativeCurrent EmployeeBaltimore, MD
Pros
Free services. Medical benefits are quite comparable with competitors and other companies
Cons
No time off phones for any reason. Verbal abuse from the public that you can't do anything about but sit there and keep your mouth shut for fear of being "un-hired". You NEVER have a perfect call rating and the Voice of the Customer survey rating system is quited flawed, as admitted to by the company, however even after call review, the score cannot be removed and in the end it affects your rated.
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Other Employee Reviews
- 5.0Dec 6, 2023Enterprise Account ExecutiveFormer Employee, more than 1 yearPittsburgh, PA
Pros
Good Compensation based on your efferots.
Cons
The prospecting is with a IT people they did not want to talk much at times.
- 5.0Feb 28, 2015Anonymous EmployeeCurrent Employee, more than 3 yearsPhiladelphia, PA
Pros
Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.
Cons
Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.
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