Comcast - the best people I have ever worked with | Glassdoor
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There are newer employer reviews for Comcast

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Helpful (1)

"the best people I have ever worked with"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Recruiter in Seattle, WA
Current Employee - Recruiter in Seattle, WA
Recommends
Approves of CEO

Pros

I appreciate the open communication, collaboration and the learning environment. There isn't that sense of competition that a lot of organizations foster, it really is a team environment.
The CEO is magnanimous, personable, and very smart. He is a business leader and a visionary. He trusts the employess and adds to the relaxed work environment by wearing his cool t-shirts and jeans.
I also love the location and my commute!

Cons

We are a small, flat organization, so if you are the kind of person that climbing the corporate ladder is part of your world, then you may not fit in here. We don't a lot of senior management, and the managers we do have are also actual workers too. Nobody here just manages!

Advice to Management

Keep remembering the businees goals

Other Employee Reviews for Comcast

  1. Helpful (1)

    "Well structured company, but with the disadvantages of a company this large"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Livermore, CA
    Former Employee - Anonymous Employee in Livermore, CA
    Recommends
    Approves of CEO

    Pros

    Capable management. Very good benefits when compared to industry standards,, satisfactory compensation and commission, nice working environment, continuous training opporunities provided. .

    Cons

    Due to the size of the company and the number of employees, the risk associated with working at Comcast is being laid off due to re-structuring.

    Advice to Management

    Keep employees within the company that have shown an exemplary job performance, rather than allowing them to be laid off due to downsizing.


  2. Helpful (1)

    "This is one of the best companies to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Account Executive II-Billing in New Bedford, MA
    Current Employee - Customer Account Executive II-Billing in New Bedford, MA
    Recommends
    Approves of CEO

    Pros

    The benefits are great.
    You get 401k with company match.
    You get different medical, dental, and vision plans to choose from.
    You can choose HSA and FSA and have your paycheck deposited to a debit card to pay for medical items.
    You get courtesy services (free internet and cable service with premium channels).
    You get paid double time and half when you work a holiday.
    You get a lot of PTO to use.
    The company has disability benefits to pay for wages when your sick or on maternity leave.
    You get an opportunity to help people and you will learn very quickly how to handle escalated calls.

    Cons

    You will not always have someone on support. You need to learn to be very independant very quickly.
    You will not always get a supervisor. They are very busy. They have to monitor four calls a month for each rep in their team. They have aprx 10-15 reps. They have meetings.
    The training is not really training. You learn about the service and you learn about the different job aids and campaigns but you do not learn about what you are actually doing until you are actually on the floor handling calls. the job aids change all the time. The promotions change all the time.
    There are metrics to meet. The metrics determine what type of shift you get when you do shift select and choose your hours.
    There's a lot of metrics to meet: ACW, A# calls, OCI,hold, and sales(upselling and new lines of business).
    The job can be very stressful. You might need counseling after working her for awhile. LOL

    Advice to Management

    Comcast should focus more on the employees needs. Provide better training so when they get on the floor they are more confident and they have a knowledge of what type of calls they will get.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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