Comcast - Take the good with the bad - overall its a decent place to work - can't complain | Glassdoor
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There are newer employer reviews for Comcast

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"Take the good with the bad - overall its a decent place to work - can't complain"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Executive LAS in Chattanooga, TN
Current Employee - Account Executive LAS in Chattanooga, TN
Recommends
No opinion of CEO

Pros

fast paced environment, great boss, opportunities to grow compensation on sales side, great products

Cons

dumpy office, reputation for terrible customer service, not much sense of team, small salaries

Advice to Management

practice better communication, encourage more collaboration across departments and markets. Save time by not reinventing the wheel...

Other Employee Reviews for Comcast

  1. Helpful (1)

    "Comcast: Not just a job, a career."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Account Executive in Memphis, TN
    Current Employee - Customer Account Executive in Memphis, TN
    Recommends
    Approves of CEO

    Pros

    The best reason to work for Comcast is because of the perks that come with the position, such as free cable and internet with discounted home phone service, out of town trips, bonuses, monthly giveaways and consistent promotions. There is also a commission structure which can greatly impact your compensation. Also, there is an exponential amount of opportunity for growth, one has to prove themselves as a trust-worthy employee who is trained with the knowledge to effectively complete their position. Another thing about the company is once you are welcomed as an employee, all of the doors are opened for you and where you choose to go next depends on you and your goals.

    Cons

    Some of the downsides to working for Comcast is not being able to fix all problems. As you are aware, people may experience bad customer service, billing errors, malfunctioning equipment and lapses in service. As a representative for the company, we always put ourselves in the frame of mind as the customer and attempt to resolve the issue as quickly as possible; however there is also a protocol that must be followed and sometimes the chain of command is extensive and has a long wait time for issues to be resolved. The insurance is great, however, there could always be changes...

    Advice to Management

    My advice to senior management would be to step outside of the offices sometimes and really understand what your employees do not only for you as a manager, but for the company. Some employees interact with customers daily and their attitude can either increase revenue for the company or increase the companys' churn rate. As a manager, it is your responsibility that each employee is equipped with all of the training to effectively complete their tasks assigned daily. Overall, the management is great and addresses issues quickly and is very understanding.


  2. "A good place to work, but plenty of room for improvement."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fife, WA
    Current Employee - Customer Service Representative in Fife, WA
    Recommends
    Approves of CEO

    Pros

    Good, though not exceptional, benefits, including great discounts on cable television, internet and telephone services. Also a decent selection of medical, dental, etc. though prices have been increasing. Depending on the location and/or supervisor, the environment can be very enjoyable. Good job security. The company continues to show growth and hire, despite the recent economy.

    Cons

    Some departments are not pleasant to work in due to management in place. Company reputation colors people's opinions. Some managers focus on things other than customers, which leads to the reputation for not focusing on customers. Many corporate policies prevent giving the excellent customer service the company professes to want to provide.

    Advice to Management

    ALL employees should be empowered to follow the 'customer first' mantra.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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