Comcast - Opportunity to improve | Glassdoor
There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

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"Opportunity to improve"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Seattle, WA
Current Employee - Anonymous Employee in Seattle, WA
Recommends
Approves of CEO

Pros

Senior leadership and vision for making great products.
Committed to doing the right thing for the customer.
Honesty from CEO
Open door policy
Small side benefits like soda, snacks, employee lunches once per month
Quarter company outings (baseball, golf, etc)
Intelligent and diverse co-workers

Cons

Sometimes environment feels like a popularity contest
No method to provide feedback about direct manager
Lack of ability to work from home
Company can sometimes seem arrogant since we are the industry leader
Middle management is selected based on time at company, not who is best qualified
No clear career path

Advice to Management

Trust your employees (and sometimes allow them to work from home).
Provide a method to review your direct manager or direct management chain.
Maybe have an anonymous comment box.
Continue to be agile and reactive to the marketplace
The company has hired some VERY bright people, ask their opinion about the companies position in the industry.

Other Employee Reviews for Comcast

  1. Helpful (3)

    "FiOS. This is BIG"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Downingtown, PA
    Current Employee - Anonymous Employee in Downingtown, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I need employment. The company tries to sell its products very well, and the media is full of commercials. At job fairs they make a statement. Health plans are good. Tuition reimbursement is good. There is not much in the way of formal training or any certifications for different positions.

    Cons

    Top management appears to not know what is going on at the ground levels of the company. They express a desire to get everyone involved and support their initiatives, yet they never seem to know what is really going on with customer service. The field technicians have IQs of most 3rd graders and their maturity matches their IQ. It is hard to believe that some of these people are living on their own and can manage day to day in their personal lives since the majority of them cannot go a single day with out doing something completely and ridiculously stupid. They can be taught a million times on products and services, yet every day they find a way to try to get out of doing work.

    Vocational employees are always quick to blame the company for poor management but are never willing to point their judgmental finger at themselves when they do not keep customer appointments, perform shoddy work, cause troubles so that they have "job security" (fix 1 break 2), hide in their trucks and sleep during their tour, or just leave a job to run to the bank, go to the mall, visit family, etc...

    Advice to Management

    Wake up! Get out of the office! Stopmreviewing Excel spreadsheets and see what you're doing to our company.


  2. "It's alright if you can stick with it."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Engineer in Minneapolis, MN
    Current Employee - Field Engineer in Minneapolis, MN
    Recommends
    No opinion of CEO

    Pros

    Great benefits, decent pay. It just takes awhile to get to that point. Free cable is a plus, as is a company vehicle.

    Cons

    Management is very secretive at times. Supervisors tend to treat their employees like children, in turn they become very dependant and can't think for themselves. Inferior customer premise end (leased) equipment generates a lot of service calls.

    Advice to Management

    Get out into the op centers and in the field and take a look at what's going on with front line employees. You'll be very surprised to see how little some of these people care about the customers.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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