Comcast - Great people coming together to make great things happen | Glassdoor
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There are newer employer reviews for Comcast

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Helpful (1)

"Great people coming together to make great things happen"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Livermore, CA
Former Employee - Manager in Livermore, CA
Recommends
Positive Outlook
Approves of CEO

I worked at Comcast full-time (More than 5 years)

Pros

Multitude of career opportunities and areas to specialize in. Solid senior leadership in all areas of the business and willing to listen to knew ideas and consider innovative ways to solving problems

Cons

Change is inevitable in any customer service oriented organization, the rate of change at times becomes mind numbing. Many initiatives are designed, planned, initiated and then left open on the table causing a loud "thud" when it comes to follow through.

Advice to Management

Keep your head on a swivel and never forget to look at what got you where you are. The people that helped move you and the business unit along know how to make things happen. Give them the opportunity to lead the charge when changes are made.

Other Employee Reviews for Comcast

  1. "Denver - Call Center is disfunctional and poorly managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Denver, CO
    Current Employee - Management in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Comcast full-time

    Pros

    Benefits are great.
    Clean and safe work environment.

    Cons

    The work environment is a modern day sweat shop – quantity of poor customer service and poor decision making is overwhelming
    Very unhappy customers
    There is no such thing as “move fast and think smart” – it’s more like “move fast and think short-term”
    One hand doesn't know what the other hand is doing
    Conflicting and unfair metric goals for front line agents
    Dog eat dog work environment
    Decisions are made without taking in account the full scope of the process leading to poor execution
    Senior management is out of touch on what's really driving a poor customer and employee experience
    Very tactical environment and lacking real strategic planning and execution
    Opposition and recommendations to poor processes leads to out casting of employees vs. innovation and recognition of employees

    Advice to Management

    Walk the talk with our values
    Make changes to processes that lead to a poor customer experience
    Speak less and listen more to innovation and improvement to a better way of doing business


  2. Helpful (2)

    "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAE I, IP Support in Knoxville, TN
    Current Employee - CAE I, IP Support in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Absolutely the best company I have worked for. Great Benefits, Great Management, Great Pay. Leadership truly cares for employees

    Cons

    Dont Really have much i can say. I wish there was an express way through training rather than the redundant 10 week course.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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