Comcast - Great people coming together to make great things happen | Glassdoor
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Helpful (1)

"Great people coming together to make great things happen"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Livermore, CA
Former Employee - Manager in Livermore, CA
Recommends
Positive Outlook
Approves of CEO

I worked at Comcast full-time (More than 5 years)

Pros

Multitude of career opportunities and areas to specialize in. Solid senior leadership in all areas of the business and willing to listen to knew ideas and consider innovative ways to solving problems

Cons

Change is inevitable in any customer service oriented organization, the rate of change at times becomes mind numbing. Many initiatives are designed, planned, initiated and then left open on the table causing a loud "thud" when it comes to follow through.

Advice to Management

Keep your head on a swivel and never forget to look at what got you where you are. The people that helped move you and the business unit along know how to make things happen. Give them the opportunity to lead the charge when changes are made.

Other Employee Reviews for Comcast

  1. Helpful (2)

    "unless you're going for management, don't bother"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Malden, MA
    Former Employee - Account Executive in Malden, MA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    reliable company, not going anywhere due to monopoly, amazing benefits, generally good people to work with, you get a good number of vacation and sick days, and opportunity to somewhat advance

    Cons

    The management gets to jerk you around like you wouldn't believe, and they make all the $ while doing the minimal work. Most of them are utterly incompetent and wastes of life. I've worked in many departments and with many other departments, inside the office, and on technicians outside. Most hourly wage workers there are very, very unhappy, and you can tell looking at their faces.

    The company likes to change your shift every 6 months based on their metric system (which goes against any rules they may say of helping the customers the most, caring for them ,etc...oh and don't want to work evenings suddenly...too bad) . You will get treated like it's a kindergarten. They preach one thing but want you to do the other, you have too many bosses, working there is so much like the movie Office Space it's not even funny. (oh and do your TTS tickets, for everyone who calls in, even if they just hang up instantly or misrouted calls). One of the worst experiences I've ever had and I was there for multiple years.

    Advice to Management

    why don't you do actual work for a living, and cut out the office politics? stop treating grown adults like children, and if you can't trust the people you hire, maybe review your hiring practices instead of finding warm bodies to fill seats for trivial, meaningless, go-nowhere jobs.


  2. "Denver - Call Center is disfunctional and poorly managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Denver, CO
    Current Employee - Management in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Comcast full-time

    Pros

    Benefits are great.
    Clean and safe work environment.

    Cons

    The work environment is a modern day sweat shop – quantity of poor customer service and poor decision making is overwhelming
    Very unhappy customers
    There is no such thing as “move fast and think smart” – it’s more like “move fast and think short-term”
    One hand doesn't know what the other hand is doing
    Conflicting and unfair metric goals for front line agents
    Dog eat dog work environment
    Decisions are made without taking in account the full scope of the process leading to poor execution
    Senior management is out of touch on what's really driving a poor customer and employee experience
    Very tactical environment and lacking real strategic planning and execution
    Opposition and recommendations to poor processes leads to out casting of employees vs. innovation and recognition of employees

    Advice to Management

    Walk the talk with our values
    Make changes to processes that lead to a poor customer experience
    Speak less and listen more to innovation and improvement to a better way of doing business


There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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