Comcast - Communications Technician | Glassdoor
There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

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"Communications Technician"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Support Specialist in Portland, OR
Current Employee - Technical Support Specialist in Portland, OR
Recommends
Positive Outlook
Approves of CEO

I have been working at Comcast full-time (More than a year)

Pros

Great work environment. Very friendly and easy to talk to upper management. While it has the potential to be stress full, it's usually very lade back. Great potential for commission based sales. A great 9-5!

Cons

Don't always get off when your suppose to (unless you like overtime).
Don't pay their techs well enough.

Advice to Management

Stay focused on your techs even though corporate's breathing down your necks.

Other Employee Reviews for Comcast

  1. "Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    The company has excellent benefits. The training is very, very good. The company beyond the customer service area seems to be a very fun place to work.

    Cons

    Getting out on the floor after training, you're left to fend for yourself. The company is more concerned with making sales by up-selling products than in dealing with actual consumer complaint issues. The senior reps and managers are extremely rude and nasty when asked questions. Best to go to other reps for answers.

    Advice to Management

    Take a look at both the salary of the floor reps AND the support the reps get (or don't get) on the floor. This directly impacts the level of frustration reps deal with in handling customers all day long.


  2. Helpful (3)

    "Good Benefits, Great People, Bad Operational Policies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Executive in Woodridge, IL
    Former Employee - Customer Account Executive in Woodridge, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Good benefits, training, support for employees, flexible hours.

    Cons

    Bad pay, policies prevent representatives from HELPING customers with issues, metrics are not realistic

    Advice to Management

    Look at changing customer service metrics to be more conducive to assisting customers, increase pay.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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