Comcast - A former shell of what was a great company to work for. | Glassdoor
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Helpful (5)

"A former shell of what was a great company to work for."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Baltimore, MD
Former Employee - Customer Service Representative in Baltimore, MD
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Comcast full-time (More than 5 years)

Pros

Free cable, set hours for hourly staff (though you have to be there for years to get high enough on the tenure list for decent hours).

Cons

I began in 2003 and when the recession hit five years later, every employee was expected to do three times the work for the same amount of pay. In the call center there was a clear and achievable path to move up levels and get very good raises. That became non-existant as the goals become unattainable.

Retaliatory actions by supervisory and management staff to subordinates is just horrific. If a supervisor or management staff member doesn't like you for whatever reason, there is a good chance they will do whatever they can to fire you or at the very least, make your life a living hell.

They hire people with no business serving customers which is why their support can be so awful for customers.

Every singe phone rep is now required to sell and troubleshoot every service even though most were only brought in and trained to do one.

Dispatch is a nightmare and the good field techs are far outweighed by contractors who do a piss-poor job most of the time.

Hours are horrible to start and even as you go up in tenure, they still have crap schedules for all but the most seasoned of front line employees.

Entire departments are let go without any warning or notice.

They will fight every single unemployment claim no matter what the reason of job loss.

They have replaced every HR rep that cared about the employees with ones that work to protect the company.

A monopoly in so many areas.

I loved this job when I began in 2003 and in the first few years it was a great place to work. The community was strong and management cared about their staff. Once they required all supervisors and management to put in 60 hour work weeks minimum (once you go salary you become their slave) that all changed. Every supervisor who actually cared about their team and questioned the horrible decisions made by upper management were either fired or their jobs become a living hell due to the aforementioned retaliatory actions. The supervisors and managers who promote are all "Yes-Men" who are corporate puppets for the Roberts family (and high up exec) billionaires that care nothing about their employees or customers.

Advice to Management

You won the worst company of the year award a few years ago from consumerist. Your turnover rate is astronomic. You caused tens of thousands to lose their jobs over the past 5 years yet you still bought NBC Universal and still rake in billions upon billions of dollars. I hope that Google, Intel, and Netflix wipe you out.

Other Employee Reviews for Comcast

  1. "Good Ole Boy Network"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    Good example of not what you know but who you know! I was forunate being an African American woman at the right place at the right time and had a great experience. The changes deteriorated the moral of employees thus a vast amount of talent has left!

    Cons

    No diversity in upper management unless the location is in an urban area.

    Advice to Management

    Have more diversity and stop merging and redirecting.


  2. "comcast creates a friendly, helpful environment for their employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TELESALES Representative in Alpharetta, GA
    Current Employee - TELESALES Representative in Alpharetta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast part-time (Less than a year)

    Pros

    there are perks related to working for Comcast such as free cable/inet/voice incentive, comission for sales, among other perks similar to working for other big companies.

    Cons

    pay is not that great.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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