Comcast - Great Company | Glassdoor
There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

"Great Company"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Director of IT in Atlanta, GA
Current Employee - Director of IT in Atlanta, GA
Recommends
Positive Outlook
Approves of CEO

I have been working at Comcast full-time (More than 10 years)

Pros

Culture and the touchstones that is put in place

Cons

salary - esp for internal applicants. Increase is limited. Also pay scale is typically on lower end of the job range.

Advice to Management

Re-evaluate salary - Some folks fight for the folks to get them where they need to be and others do not even bother. A higher level review needs to oversee this to ensure everyone is well placed and paid.

Other Employee Reviews for Comcast

  1. Helpful (2)

    "My 12 Yrs at Comcast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Several Positions in Atlanta, GA
    Former Employee - Several Positions in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    Excellent benefits including stock options, discounted services, and time off banks.
    Excellent opprotunties to move up from 2000-2010
    The majority of the people there were awesome
    I truly loved my time at Comcast. I learned alot and had many successes.

    Cons

    Culture shifted to outsourcing and downsizing, I saw many good people who knew the business well get a severance package. Including myself. They were once known for having care reps in the town you were in so you never waited long to talk to someone or had to talk to someone in another country. Now you get someone in a call center in the U.S where Comcast is not even a provider or in Costa Rica.

    Advice to Management

    Stop with the downsizing and restructuring, it makes good employees nervous and morale goes down which hurts production and customer care.


  2. Helpful (1)

    "Stressful, Good benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAE I in Madison, MS
    Former Employee - CAE I in Madison, MS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Bonus checks, Benefits, Rewards for good stats (like gas cards, prizes, certificates), Paid Vacation Time

    Cons

    Stressful position, Training doesn't teach you much, Programs used provide little information for customers, Most of the supervisors aren't helpful they walk around and don't want to take supervisor calls so sometimes you're just stuck, Slow computers (still on Windows XP), Not much time to be on the phone with customers only 7 minutes, it's more about "meeting stats" than helping people - creates even more stress with already rude/crude customers, It's not about what you know, it's about getting off that phone within 7 minutes, If you actually like computers/technology and want to be in the field....you won't learn much in this position, You have to lie to customers alot because of lack of information a simple "I don't know", isn't going to suffice, Would not recommend this job if you're in school or want to have a life, Feel like every I go into the job it's to defend Comcast...became HIGHLY stressful

    Advice to Management

    Upgrade the operating systems, Train employees on more of what they will have to deal with on the job, Need more information like (causes of outages, why a technician didn't show up), Customers need access to dispatch so tech support doesn't have to take the brunt of lazy technicians), Inform customers more of services that ARE and ARE NOT provided - like tech support for routers, they need to know up front that it's a charge to receive support for it.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

Work at Comcast? Share Your Experiences

Comcast
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or