Comcast - Good company to learn about Call Centers | Glassdoor
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There are newer employer reviews for Comcast

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"Good company to learn about Call Centers"

StarStarStarStarStar
Former Employee - Supervisor in Tinley Park, IL
Former Employee - Supervisor in Tinley Park, IL

I worked at Comcast full-time (More than 5 years)

Pros

Experience you learn working in the call centers

Cons

Employees can be difficult because they hate their jobs.

Advice to Management

Look to bring in best candidates for Management positions.

Other Employee Reviews for Comcast

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of IT in Atlanta, GA
    Current Employee - Director of IT in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 10 years)

    Pros

    Culture and the touchstones that is put in place

    Cons

    salary - esp for internal applicants. Increase is limited. Also pay scale is typically on lower end of the job range.

    Advice to Management

    Re-evaluate salary - Some folks fight for the folks to get them where they need to be and others do not even bother. A higher level review needs to oversee this to ensure everyone is well placed and paid.


  2. Helpful (2)

    "My 12 Yrs at Comcast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Several Positions in Atlanta, GA
    Former Employee - Several Positions in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    Excellent benefits including stock options, discounted services, and time off banks.
    Excellent opprotunties to move up from 2000-2010
    The majority of the people there were awesome
    I truly loved my time at Comcast. I learned alot and had many successes.

    Cons

    Culture shifted to outsourcing and downsizing, I saw many good people who knew the business well get a severance package. Including myself. They were once known for having care reps in the town you were in so you never waited long to talk to someone or had to talk to someone in another country. Now you get someone in a call center in the U.S where Comcast is not even a provider or in Costa Rica.

    Advice to Management

    Stop with the downsizing and restructuring, it makes good employees nervous and morale goes down which hurts production and customer care.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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