Comcast - Stressful but benefits are good, and you get free cable | Glassdoor
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Helpful (1)

"Stressful but benefits are good, and you get free cable"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Comm Tech IV in Cherry Hill, NJ
Current Employee - Comm Tech IV in Cherry Hill, NJ
Recommends
Positive Outlook
Approves of CEO

I have been working at Comcast full-time (More than 5 years)

Pros

Free Cable, Internet
Discounted Phone Service
Company Truck
Company Laptop
Benefits are OK
401K
Working Hours

Cons

Customers hate you
Pay Rate
Stressful Job
Overworked some days
Too many time commitments in too little time
Launch Products without educating their techs
No room for advancement
Lack of tools

Advice to Management

Get rid of the "clicks"

Other Employee Reviews for Comcast

  1. "Customer Account Executive Repair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Executive in Decatur, GA
    Former Employee - Customer Account Executive in Decatur, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Quarterly bonuses
    Holiday Pay
    Free service (if you take it)
    If you work during a PPV you get to watch it free

    Cons

    Advancement
    Unprofessional
    Trying to force everyone to become a sales person
    There are always problems with the service when sports events are on

    Advice to Management

    Be professional


  2. "Normal Call Center Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    You work with a diverse group of individuals and there are leaders there that will help you help yourself promote. The call center can be fun and rewarding for all employees including management.
    Great Benefits
    "Employ-ability"

    Cons

    The hours are not always the best and new employees may work nights and weekends. There is still work needed to complete compensation plans that are connected to the needs of the business and the customers. The customers can be brutal, thick skin required. Think about your experiences with Comcast and consider having to manage through them from the other end. Very political. It's who you know in many situations and how much they like you.

    Advice to Management

    Invest in better leadership training and promote leaders who support employee growth.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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