Comcast - Horrible local management | Glassdoor
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Helpful (3)

"Horrible local management"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Account Executive in Denver, CO
Current Employee - Business Account Executive in Denver, CO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Comcast full-time (More than a year)

Pros

Great pay, great product. Great if you can hang on your own and don't need any support.

Cons

Political atmosphere here (Denver CO) where the director promotes who he/she wants based on who can be most easily manipulated. No follow through from management on anything. You are basically on your own for your development. High turnover extremely low morale.

Advice to Management

Promote based on performance. Stop playing obvious favorites.

Other Employee Reviews for Comcast

  1. "Comcast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Sandy, UT
    Current Employee - Account Manager in Sandy, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    You got free internet and cable. They pay was not bad for call center work. Somewhat laid back, didn't care if you wore jeans, etc..

    Cons

    Seems like the wrong people were managers. No real lounge area to have breaks. They were very strict on schedule adherence


  2. "Good pay, but no flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Executive in Jackson, MS
    Former Employee - Customer Account Executive in Jackson, MS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Good pay plus comission
    Bonus Incentives
    Friendly Co-workers/Managers

    Cons

    Strict schedule adherence - they expect you to follow your schedule down to the minute. If your late or enter your time in wrong then expect to be hassled by your supervisor constantly.

    No real work life balance with call center positions. You are expected to work a set schedule no matter what, they offer vacation time and flex time but it isn't enough to compensate the stress.

    Pay based on "performance" - most reps just end up lying to customers so that they can get bonus on commission. Honest reps that help customers and have to deal with the hassle of others lying only get hurt in the end. Some have pride issues where they won't even help customers just because they don't want their pay to be affected.

    Lack of cross department communication and structure - Each company department is suppose to work as one but every person you speak with gives a different answer. This causes a lot of confusion for the customers and no one seems to care.

    Company constantly pushing goals and setting very high standards but tending to fall short of such high expectations.

    Advice to Management

    Care more about the customers
    Get rid of reps with pride issues and those that are constantly lying to customers
    Pay more attention to the customers concern and consolidate departments to lessen confusion

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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