Comcast - customer account executive - billing | Glassdoor
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There are newer employer reviews for Comcast

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"customer account executive - billing"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Executive in Chicago, IL
Current Employee - Account Executive in Chicago, IL
Recommends
Neutral Outlook
Disapproves of CEO

I have been working at Comcast full-time (Less than a year)

Pros

Great pay and benefits. You can really learn a lot from the company business wise if you look outside of the box. Great place to start if you are interested in becoming a better sales person because regardless of your position, you will be selling something for comcast. You recieve support from management easily.

Cons

Dealing with billing concerns is never going to be an easy job to tackle but Comcast makes it even more difficult with the setups they have in place. The metrics and goals you have to follow completely contradict each other. Customer Service is difficult to deliver at times with some of the options we have to give the customers being so limited. Customers do not make it any easier, you will talk to the most disrespectful and disgusting people so you have to have patience. You must sell so if you are not into selling to someone after they've just complained there bill has increased, do not bother applying.

Advice to Management

You pay decent which keeps your employees slightly pacified but the metrics should be re-evaluated because different calls cause for certain metrics to be impacted negatively.

Other Employee Reviews for Comcast

  1. Helpful (2)

    "A company which doesn't particularly care how disruptive to one's life a constant on-call can be..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Headend Technician in Sterling Heights, MI
    Former Employee - Headend Technician in Sterling Heights, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    Work was not particularly demanding all the time. We did not necessarily need to report to the same office as we had more than 70 technical sites to which we could report depending on our work needs. This drive and change of scenery made work life more interesting and less tedious. Pay was reasonable relative to the technical skills needed for the work.

    Cons

    Long hours accommodating last minute nightly work schedules after having worked a full day shift and on-call responsibilities are very disruptive to home life. Frequent weekly night shifts are par for this type of work, where service disruption to customers is likely possible.

    Advice to Management

    No matter how conscientious and ethical one is about their work behavior, it never seems to transfer into a customer's perception working at Comcast. In spite of the very hard work done by its employees, Comcast has one of the worst customer service records year after year. Management establishes barriers to prevent employees from providing the customer what they want and were promised.


  2. Helpful (2)

    "Great till the end"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Nashville, TN
    Former Employee - Sales Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Benefits, pay, friends, extra incentives

    Cons

    they have no loyalty to their employees. Give them 100% and they give you the door for doing your job.

    Advice to Management

    Stop trying to be cheap with your employees. Praise them for doing a great job. Stop getting rid of people because they do a great job but make to much money. They are the ones making your "large life".

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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