Comcast - Terrible | Glassdoor
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There are newer employer reviews for Comcast

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Helpful (2)

"Terrible"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Tinley Park, IL
Former Employee - Customer Service Representative in Tinley Park, IL
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Comcast full-time

Pros

Free cable, health benefits, and promise of a retirement plan (if you make it that far).

Cons

Dead end job. High rollover. Governed by low end management that is recruited by people that skate past solving customer problems and focus only the negatives. Basically if do everything right it counts for almost nothing but you get assigned blame for customer surveys that reflect customer dislike of company policies but any negative feedback is blamed on the agent.

Advice to Management

Eventually you will burn through all the people that have any passing interest in working for you, then what? Offshoring hasn't worked too good either. Quit trying to force sales requirements to people in customer support and billing. Customers are offended and mistrust you even more because of this sleazy practice.

Other Employee Reviews for Comcast

  1. "Fun Yet Busy Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Manassas, VA
    Former Employee - Tech Support in Manassas, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    The benefits are good
    The co-workers I had are now great friends
    My immediate supervisors were very nice
    I felt like I had good job security

    Cons

    Sometimes hard to grow in a large corporate environment
    Sometimes have to sacrifice personal time to get the job done
    Inefficient at times which is typical in a large organization

    Advice to Management

    Keep your employees #1 and you'll be fine.


  2. Helpful (1)

    "One of the most stressful and disogranzed places I have ever worked."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAE II in Denver, CO
    Former Employee - CAE II in Denver, CO
    Doesn't Recommend
    No opinion of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Decent wage and health benefits really are the only pros.

    Cons

    Strange shifts/ schedules, lack of internal support, constant pressure to sell, very low customer satisfaction rate.

    Advice to Management

    Division of labor would probably ease some tension (i.e. repair assists with repairs and sales worries about sales). Make that divison more clear and make it easier for customers to get to the departments they want to speak with.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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