Comcast - It is difficult. | Glassdoor
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Helpful (2)

"It is difficult."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Account Executive in Indianapolis, IN
Current Employee - Customer Account Executive in Indianapolis, IN
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at Comcast full-time (Less than a year)

Pros

The work environment is very positive

Cons

The calls and the way we deal with customers is horrible

Advice to Management

Apple has better customer service standards.

Other Employee Reviews for Comcast

  1. Helpful (1)

    "very challenging and rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Leesburg, FL
    Former Employee - Supervisor in Leesburg, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 8 years)

    Pros

    Great benefits, you are own you own and no one is watching over your shoulder every minute, vehicles and tool, training are supplied.

    Cons

    Lots of OT, late nights, upset customers, not being able to fix a problem that is outside your control, not supplied with all the proper tools such as laptops to do the job right.

    Advice to Management

    Get the people who do the grunt work everyday,, the proper tools to do their jobs. fix the plant problems in Orlando, and stop blaming techs for the poor numbers in orlando. spend some money and make it right.


  2. Helpful (2)

    "Good for growth of your skillset."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Specialist in Philadelphia, PA
    Current Employee - Operations Specialist in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Comcast full-time

    Pros

    The perks of Comcast include:
    Free cable, internet, and phone. Hands down one of the best job perks you can get as a 9 to 5 employee in the country.

    The corporate environment varies, but for those where there is a more relaxed attitude (i.e. no business casual required, creature comfort perks, more freedom to interact with your managers, etc) the experience is very pleasant and rewarding.

    Skillset growth. Comcast is willing to bring in new technologies, strategies, and business mindsets to see what succeeds without hesitation. While it without a doubt means that there is a "throw it all at the wall and see what sticks" management style, it definitely means you can pick up new talents and marketable skills on the fly.

    People. Of all the places I have been at, I have enjoyed my coworkers the most at Comcast. Maybe its because its the cable/entertainment industry or if its just the type of people it attracts, but in general its difficult to not get along with the majority of people they have in any office.

    Cons

    Accountability, or lack thereof for management above a certain level. Its a pretty well known fact that in Comcast it takes quite a bit to get yourself fired/removed once your at a certain management level, no matter how bad the screw up is. It can be demoralizing for employees in a division to see well laid plans blow up in their faces because of some boneheaded decisions from above and not see any repercussions from it.

    HR tends to let talent slip away. Personally, I have seen some absolutely brilliant minds and talent leave comcast because there were either too slow to attempt to keep the employee or unwilling to pay the employee their market value in the face of competition. This will be a very big problem for them for the foreseeable future.

    Over reliance on contracted workers. Comcast likes hired help. Way too much. From installers, office workers, coders, and support staff Comcast will always bring on an army of contractors before they will even consider a full time hire. The consensus is pretty much the same for them all, the work isn't as good and they tend to be unmotivated to improve the company for a lack of motivation or ownership of one's work.

    Advice to Management

    Barring any major events in world politics or another financial crash the labor market will be heating up in the next 1-2 years. Relying on a mindset of the recession where the employer retains the entirety of power in any job offer or negotiation will come back to bite you in the butt. There will indeed be places where the "grass is greener" and retaining your talent will require some actual effort. Please don't let them slip away.

    Make your management accountable. Highly visible bad decisions destroy morale and do not instill confidence from employees under managers who make those decisions. Reprimand them, either financially, though privately held sessions, or via demotions/career detriments. Remind them that good performance does get hefty rewards that they are used to, but bad performance will put them in the same boat as their employees.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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