Employee Review
- Former Employee, more than 1 year★★★★★
Frustrating, gut wrenching, indubitably bland, and life changing.
Apr 22, 2014 - CAE III Retention in Colorado Springs, CORecommendCEO ApprovalBusiness OutlookPros
-Comission structure pre April 2014 - Co workers were a joy to be around - Immediate Supervisor was quite possibly the best mentor one could ask for in a ruthless industry such as cable/telecommunications - Location was perfect for those moments where I had to take an early break to release the arduous amounts of stress (Mountain air and views) - Immediate Supervisor pushed the team based on our unique ways in handling complex situations and motivated us on an individual basis. This was a strategy that worked because it was not rooted in dollar amounts. - Generous 401k company match 5% and EXCELLENT benefits with regards to health and perks
Cons
The challenges in this job were absolutely soul crushing... - Inbound phone calls from the most ruthless and ridiculous customer base I have ever worked with - Metrics were increasingly absurd in how it measured sales as the number one factor when the job was about retaining customers who were intent on cancelling their subscription (I understand the business idea behind this but the metrics were far and away from the reality of things) - Rampant unethical behavior in the Sales department forced Retention agents (including myself) to fix accounts rather than focus on saving business. However, upper management either didn't care or did not want to address the problem. This in turn led to rampant turnover rates and fostered a sweep it under the carpet mentality - Encouragement was through dollar amounts rather than actually helping customer's fix their obvious account issues. Overseas billing could not quite understand their own systems let alone company wide information. This brings me to my next point...... -COMPLETE LACK OF INTERNAL COMMUNICATION. I cannot stress enough that the main reason in which I was utterly exhausted everyday stemmed from the constant battle that took place with customers on the phone. It almost always centered on false promises by previous billing and sales reps or advertising that was NOT consistent. Beyond frustrating. - Mediocre pay in the grand scheme of things due to high tax rates on monthly commission checks. Comcast has no control over the reps being taxed like it's a bonus but the company purposefully does this in order to not shell out too much money to its employees. I can't say I blame Comcast but it can be quite annoying come payday to see 800-1000 removed from one check a month. Ugh.
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Other Employee Reviews
- Former Employee, more than 10 years★★★★★
Terrific company to work for. Excellent compensation and benefits!
Apr 18, 2023 - Sr. Specialist in Manchester, NHRecommendCEO ApprovalBusiness OutlookPros
Generous compensation, including quarterly bonuses, and excellent benefits. A dozen or so Employee Resource Groups. 401K matching program. Company match to employeeing giving.
Cons
Obstacles to move up or change careers paths. Very little help from HR when you're looking to make a move.
Continue reading - Current Employee, more than 3 years★★★★★
Tons of Opportunity, in your Hands
Feb 28, 2015 - Marketing Manager in Philadelphia, PARecommendCEO ApprovalBusiness OutlookPros
Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.
Cons
Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.
