Comcast - Great Experience if You're Not on the Phones | Glassdoor
There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

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Helpful (6)

"Great Experience if You're Not on the Phones"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Communications Technician IV in Salt Lake City, UT
Former Employee - Communications Technician IV in Salt Lake City, UT
Recommends
Positive Outlook
Approves of CEO

I worked at Comcast full-time (More than 5 years)

Pros

- Great Compensation Package to include:
--401k, Profit Sharing, Employee Stock Purchase Program, Health, Vision, Dental, Vacation Days, Sick Days, Personal Days, Paid Holidays, Overtime Options, Commission Options, Quarterly Bonuses, Free Cable TV/Internet/Phone, Tuition Reimbursement, Discounts (on everything from cell plans to TV purchases),
and depending on your position: Free SmartPhone, Tablet, Laptop, Company Vehicle, Uniform Allowance, and/or relocation reimbursement.
- Plenty of Opportunity to Grow/Promote
- Friendly / Relaxed Working Environment
- Dedicated and Intelligent Peers
- Management seems to care and listen quite often, at every level (I personally have talked to the President of the West Division, and he took notes and was pleasant to speak with).

Cons

- Phone Support for Employees and Customers Make People Hate this Company...

Advice to Management

- Bring Phone Support (customer service, billing, repair, collections, etc.) back to the local regional offices. Outsourced phone support may be cheaper up front, but it that worth the reputation cost and increased difficulty in procuring future customers?

Other Employee Reviews for Comcast

  1. Helpful (3)

    "Should have listened to the reviews"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAE - IP Support Specialist in Knoxville, TN
    Former Employee - CAE - IP Support Specialist in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    A bunch of time off. But needed from all the negativity.

    Cons

    Felt like a slave, sell sell sell, a lot of the call where customers who you really couldn't help because they were older people who barely knew what a remote was. When going back for orientation, one worker stood up and said "Lets see how long this class lasts!" Getting cussed out for half your shift and all this for 11.00/hr. Yep I left. Right to work state in Tennessee and really happy where I ended up. Nobody I talked to there liked the place but for them, it is a job.

    Advice to Management

    Quit hiding from the hourly workers. lol


  2. Helpful (8)

    "Strong company, unique work, but a toxic, top-down environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Philadelphia, PA
    Current Employee - Senior Director in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 5 years)

    Pros

    Great benefits. Company is in a strong financial position with a promising future -- the NBC merge, new building on the way, possible Time Warner purchase and the stock keeps rising. The company is taking over the world and you can feel really safe working here if you can get hired. You can work in a range of digital spaces that most people in tech don't get to touch in like TV interfaces and hardware and the products you work on are used by millions and millions.

    Cons

    It's a classic corporate environment with meetings where you sync, circle back, close the loop, etc. but not a lot gets done. Any big company has politics but here at HQ it reaches dangerously toxic levels. Hierarchy rules and for most middle management it's dangerous to be anything but an order-taker. Many good-intentioned middle managers and directors end up run around paranoid or angry because they are given unclear or questionable directives they can't challenge and no one has their backs.

    Advice to Management

    This is a great company with so much going for it in the tech space. Evaluate VP-level management for the Peter Principle and clean house. Morale is low because there is too much reliance on outsourcing and a resistance to converting contractors. Stop pushing empty employee referral programs and invest in the talent already sitting in your seats.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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