Comcast - Comcast--Retention Department | Glassdoor
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There are newer employer reviews for Comcast

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Helpful (2)

"Comcast--Retention Department"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retention Specialist in Tinley Park, IL
Current Employee - Retention Specialist in Tinley Park, IL
Recommends
No opinion of CEO

Pros

Comcast has one of the best benefit packages to offer such courtesy services, medical/dental/vision packages, and retirement plans.

Cons

The call volume is too high and the self-service options are too complex.

Advice to Management

The leadership at Comcast needs to be more hands-on with the customers and call center representatives so they can have a more realistic idea of how things impact the customers when they implement new policies, marketing/promotional plans, and other changes that occurrs in the company.

Other Employee Reviews for Comcast

  1. "job is great"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in San Jose, CA
    Current Employee - Dispatcher in San Jose, CA
    Recommends
    Approves of CEO

    Pros

    benefits are good, hours are good, pay is ok,-not great,fast pace.sit down all day- you will gain 20 pounds in a year by working there

    Cons

    while hours are good, you have to sit at your desk most of the time, work is repetitive and boring

    Advice to Management

    mangement need to be fair with everyone, i see alot of favortism going on in my department. otherwise everything is great


  2. "OK place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Approves of CEO

    Pros

    Great benefits - free cable & internet in addition to all the normal stuff.

    Cons

    Very relationhip driven! you had better be friends with somebody or become friends with somebody fast if you intend to move up here. These people play golf together, bowl together, even babysit each others kids - not a place where you can just do your work and play the "loner" role if you want to move up.

    Advice to Management

    The salaries are a little low in some areas, but with the state of the economy now, I guess it's ok.

There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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