Comerica - CSR | Glassdoor
There are newer employer reviews for Comerica
There are newer employer reviews for Comerica

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"CSR"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Scottsdale, AZ
Current Employee - Customer Service Representative in Scottsdale, AZ
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at Comerica full-time (More than 3 years)

Pros

Easy to get the job, hard to keep it. average person with the company lasts about a year.

Cons

Hard job, might as well be a call center atmosphere. With goals that if you don't make will get you terminated.

Advice to Management

Bankers are parasites and feed off the tellers and management to get accounts. They can get credit for walk ins, but a teller can not.

Other Employee Reviews for Comerica

  1. "Comerica should have moved to DC/NoVA rather than TX"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Comerica full-time (More than a year)

    Pros

    Seems to be plenty of room to advance

    Cons

    The pay is average at best and the benefits seem to be lagging. I was also never given any compensation for parking downtown when I was a contractor for Comerica. They put people into positions who had no business being there (no degree or background). I even remember that I was not allowed to go with my co-workers to a Tigers game because I was a "contractor" and not an employee. Way to treat your workers!!!

    Advice to Management

    Stop with the Michigan bashing.


  2. "Great people, but systems and processes internally leave much to be desired."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Approves of CEO

    Pros

    Quality people. Generous benefits compared to some other larger institutions.

    Cons

    Poor internal processes. Lack of robust technological resources for bankers to perform their jobs most effectively and efficiently.

    Advice to Management

    Look at all internal processes (particularly credit underwriting in business banking) through fresh eyes, to find ways to bring efficiencies to the banker in delivering top-quality products/services to the client. Invest significantly in technology to automate many internal processes, which often seem manual and disjointed. Needs a robust CRM tool to best manage client relationships.


There are newer employer reviews for Comerica
There are newer employer reviews for Comerica

See Most Recent

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