Comerica - Not a bad company but terrible management. | Glassdoor
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There are newer employer reviews for Comerica

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"Not a bad company but terrible management."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Teller in San Mateo, CA
Former Employee - Teller in San Mateo, CA
Recommends
Negative Outlook

I worked at Comerica full-time (More than 3 years)

Pros

Excellent pay scale when compared to other banks and low stress work enviroment.

Cons

Terrible peninsula management team. Never kept open lines of communications about their goals or expectations for the banking teams.

Advice to Management

Be more direct and open.

Other Employee Reviews for Comerica

  1. Helpful (2)

    "Big talk, little delivery"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker II in Newport Beach, CA
    Current Employee - Personal Banker II in Newport Beach, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Comerica full-time (More than a year)

    Pros

    Two weeks of PTO, seven paid sick days per year, and all bank holidays closed and paid. 401k is matched at 4%. Benefits are expensive but very good. Higher than industry standard base pay.

    Cons

    Incentive plan is a complete joke. What's worse is that upper management portrays it as if it's really great. Basically, you can destroy all of your goals and get about 400-600 a quarter. Systems are completely archaic. You need about 10 different passwords and 3-4 systems to accomplish the most basic of tasks like telling a customer their balance and most recent transactions. The entire focus is to get customers to put as much money as possible into a checking account. This almost never makes sense for the customer and is therefore terrible advice to give as a banker. But if you don't do it you will lose your job. Bank partners are completely invisible, unavailable, unconnected and not incentivised to work with retail, but even if they do you will get basically nothing out of it.

    Advice to Management

    Update systems. Improve incentive plan. Re-structure sales goals to include the complete spectrum of banking products and set these goals in easy to understand and "good sense" language. Incorporate an improved referral system.


  2. "Well run bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Group Manager in Fresno, CA
    Former Employee - Assistant Group Manager in Fresno, CA
    Recommends

    I worked at Comerica full-time (More than 8 years)

    Pros

    Management cares about employees, customers and shareholders. They tend to be pros who treat people fairly. Expectations for employees are reasonable, while everyone is expected to contribute the goals were reasonable relative to the resources and the market. Benefits are attractive and costs were reasonable.

    Cons

    Some bank systems need upgrading. The Bank did not invest in the latest IT hardware and software. The bank is slow to change and somewhat stodgy.

    Advice to Management

    Strengthen the retail side of the Bank. Put more emphasis on customer service and less on rigid compliance. Yes, compliance is important but a fully compliant bank without customers is still out of business.

There are newer employer reviews for Comerica
There are newer employer reviews for Comerica

See Most Recent

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