Competence Call Center - Good work environment with effort from managers to improve satisfaction at work | Glassdoor
  1. "Good work environment with effort from managers to improve satisfaction at work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Agent in Bucharest
    Recommends
    Positive Outlook

    I have been working at Competence Call Center full-time for less than a year

    Pros

    Fixed working hours. Extras only with employee's agreement. Facilities include kitchen. Fruits, juices are offered. Sometimes charity events or internal competitions which are good for the organizational culture.

    Cons

    Not sufficient time for a proper lunch break. Work extremely demanding. Payment could be better compared to amount of work.

    Advice to Management

    Regular feed back training to be given besides the initial training. More substantial incentives for best performing agent.

    Competence Call Center2019-03-29

Other Employee Reviews

  1. "Student Caller"

    StarStarStarStarStar
      Current Employee - Student Caller in La Ceiba
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Competence Call Center part-time for less than a year

      Pros

      Because I want to improve in my self development in the labor world

      Cons

      Time, distance and the difficulty of difference of hour.

      Advice to Management

      Be more accessible

      Competence Call Center2019-05-29
    • Helpful (4)

      "Incompetent managers. Ok work environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Essen, North Rhine-Westphalia
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Competence Call Center full-time for more than a year

      Pros

      Building and accommodations are fine. Modern environment and free snacks. Located close to city center. Nice multicultural environment. Decent pay. Depending on the language.

      Cons

      Rotating shifts and working weekends can get very exhausting and there was no guarantee of having to consecutive days weekend in a row. Managers without experience make it impossible to effectively raise complaints or improve the situation

      Advice to Management

      Make sure the people you appoint to manager positions are actually competent or at least have some experience.

      Competence Call Center2019-05-07

    Discover more reviews about Competence Call Center.