CompuCom - Good Work Enviorment | Glassdoor
There are newer employer reviews for CompuCom
There are newer employer reviews for CompuCom

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Helpful (2)

"Good Work Enviorment"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Inside Sales in Dallas, TX
Former Employee - Inside Sales in Dallas, TX
Recommends
Neutral Outlook
Approves of CEO

I worked at CompuCom full-time (More than a year)

Pros

Good tech training and positive team. Much communication from management team. They are a large HP partner and I have enjoyed working with HP as part of there reseller program.

Cons

Frontline managers need HR and motivation training. Sometimes feedback from management can be too direct and negative without positive feedback on what you are doing right.

Advice to Management

Figure out a cloud stratiegy.

Other Employee Reviews for CompuCom

  1. Helpful (4)

    "Great starter job... but not much else"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in San Jose, CA
    Former Employee - Technical Support Analyst in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CompuCom full-time (More than 3 years)

    Pros

    Overtime if desired. Day goes quickly due to workload. Local management is very flexible as long as you don't screw them over on your work quality.

    Cons

    Under paid for overly qualified. Company routinely over promises on contracts to win them, when only 10-15% of the work force can acheive that level of service/technical savvy. Don't expect to move up the ladder, you'll quickly realize that while promotion from within is a standard here. There are a LOT of lifers ahead of you.

    Benefits are awful, they are geared towards hoping you have better benefits elsewhere. 70/30 PPO's can't be backed up with subpar salaries, especially with a family.

    Advice to Management

    Bring a owned by a private equity group lets them do pretty much whatever they want, within legal bounds. New metrics/gates for raises & bonuses come up almost monthly


  2. Helpful (6)

    "Give your best and we'll treat you like the rest."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Dallas, TX
    Former Employee - Technical Support Specialist in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CompuCom full-time (More than 3 years)

    Pros

    Above average pay for outsourced help desk work. The benefits and company perks are on par with what is common in the technical support field. Within your own team, you're typically treated like family.

    Cons

    Stats are placed far above customer service. Teams are highly territorial. Upper management is big on oppressive intimidation. Work/life balance is non-existent. Hard work and effort are rarely rewarded.

    Advice to Management

    Upper management should not be proclaiming that they are better at technical support than their subordinates. Intimidation and harassment should not be commonplace.

There are newer employer reviews for CompuCom
There are newer employer reviews for CompuCom

See Most Recent

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