CompuCom - Technical Support Analyst | Glassdoor
There are newer employer reviews for CompuCom
There are newer employer reviews for CompuCom

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Helpful (2)

"Technical Support Analyst"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support Analyst in Rustburg, VA
Former Employee - Technical Support Analyst in Rustburg, VA
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at CompuCom full-time (More than 3 years)

Pros

It was fun while it lasted. I worked for them two times - both times were during nasty buy outs of companies I was working for. The first one, was when they purchased GE ITS and formed the company, the second time I was with Getronics - doing field service work.

Cons

Demanding, stress level can be somewhat high, depending on client demands. These demands change daily, sometimes things are smooth and other times you feel like you are in the fire pits of hell. This was ALL brought on by shipping bad parts, to the client locations, and having to make multiple trips to fix problems. Use brand name good parts, and guess what no issues....

Advice to Management

Rural areas mean TONS of driving, figure this into the price of the contract and you will not loose as much money.

Other Employee Reviews for CompuCom

  1. "IT Field Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Professional in Houston, TX
    Current Employee - IT Professional in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CompuCom full-time (More than a year)

    Pros

    You get to work with a diversed group of people

    Cons

    The hours and pay is not that good

    Advice to Management

    Listen to the techs and provide input to senior management


  2. Helpful (3)

    "Not As Great As It Once Wzs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CompuCom full-time (More than 10 years)

    Pros

    Decent benefits and PTO. Flexible scheduling. The ability to work from home (if you are in the right department.)

    Cons

    No room to move up in the company, nor do they offer any incentives or substantial pay raises when the rare opportunity does come up. They are off shoring more and more positions to Mexico and the overall quality of work is definitely degrading.

    Advice to Management

    Be honest with your employees. Don't beat around the bush or hide information from your employees. Off shoring work is essential the same as out sourcing, even though you are saying it is not ... you are moving jobs out of the USA. Just because you can save money on the front end doesn't mean you will be making more on the backend. The quality of work is not the same.

There are newer employer reviews for CompuCom
There are newer employer reviews for CompuCom

See Most Recent

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